Louay Haskour

Summary

Customer-focused sales specialist with a passion for building relationships and exceeding expectations. Highly organized, multitasking, dependent, and honest personality. Looking forward to broadening my experience to reach the maximum level of success.

Overview

8

years of professional experience

13

years of post-secondary education

2

Languages

Work History

B2B Sales Consultant

N A S Health Tech

Abu Dhabi

04.2023 - Current

Develop and execute a sales strategy to generate leads, build relationships, and close new business.
Qualify prospects, set appointments, and make effective sales calls and emails.
Demonstrate products and services to existing and potential customers, and help them select the best solutions for their needs.
Maintain a deep understanding of the company's products and services, as well as the competition.
Maintain a professional image and demeanor at all times.
Manage the sales cycle for all service categories offered.
Maintain accurate records of all leads and customer accounts.
Communicate professionally with current and prospective customers.
Monitor and supervise proposals, quotations, layouts, and technical specifications.
Follow up on uncompleted job orders and their deliveries, installations, testing, and commissioning.
Handle customer problems and complaints, and expedite resolution.
Coordinate with other sales reps to ensure company quotas and standards are being met.
Monitor assigned accounts, contact clients for their due payments, and update payment records.

Retail Sales Advisor

Danube Home

Abu Dhabi

02.2022 - 03.2023

Achieve and exceed individual and product sales targets.
Provide excellent customer service according to corporate guidelines.
Assist customers in finding the best products to meet their needs.
Explain product features and benefits to customers in a clear and concise manner.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cross-sell products from other departments to increase sales.
Monitor inventory levels and order new products as needed to ensure that all products are in stock and available for purchase.
Ensure that all products are displayed properly with correct barcodes and prices.
Review monthly and yearly sales performance with showroom manager and supervisor to identify areas for improvement and set goals for future success.

Assistant Purchasing Manager

VITA Pharmaceutical Industry

Aleppo

12.2018 - 11.2021

Manage the procurement process for all goods and services required by the company.
Conduct market research to identify the best vendors and prices.
Negotiate contracts with vendors and suppliers.
Place and track purchase orders.
Monitor inventory levels and ensure that all necessary items are in stock.
Liaise with the accounting department to reconcile invoices and purchase orders.
Follow up with suppliers to ensure timely delivery of orders.
Archive and maintain records of all purchasing-related documents.

Front Office Supervisor

Senator Hotel

Tabarja

02.2017 - 05.2018

Coach employees through day-to-day work and complex problems.
Assist staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Disperse petty cash to employees and collected and managed receipts.
Standardize office structures and processes to promote collaboration and increased performance.
Supervise and guide new employees and responded quickly to questions to improve understanding of job responsibilities.
Monitor customer service trends and provided insights to management team for further improvement.
Review arriving reservations for the day early in the shift, checking for special requests and VIP, pre-assigning and allocating rooms as necessary
Up-sell and cross-sell the hotel rooms, restaurants, and the other facilities
Check guests folios during each shift, checking for potential credit problems
Replace the Night manager in his absence and his days off

Senior Front Office Executive

Arcada Marina Hotel

Jounieh

07.2015 - 01.2017

Greet and welcome guests who approach the front desk and answer their requests
Perform check-in and check-out arriving & departing guests
Count cash drawer at beginning and end of each shift
Prepare shift deposit and expenses reports accurately, following standard procedures
Record future reservations for any guest by phone or in person
Handle complaints and try the best to solve any issue might happen
Up-sell and cross-sell the hotel rooms and all hotels facilities
Organizing travel, taxis, couriers and assist the guests in through their stay

Education

MBA -

Edinburgh Business School, Heriot-Watt University, Scotland (Online)

01.2011 - Current

Higher Diploma - Hotels And Hospitality Management

Al Abjadya International Institute For Tourism, Syria

11.2018 - 02.2020

Associate - Front Office Management

The National Institute For Hotels Management, Syria

09.2002 - 08.2005

Skills

Product and service sales

Teamwork and Collaboration

Multitasking Abilities

Self-Motivated

Attention to Detail

Organization and Time Management

Cash Handling

Software

Partner Managerial Software (PMS)

Omega Software

Microsoft Office

UAE Driving License

UAE Driving License - Class 3

Timeline

B2B Sales Consultant - N A S Health Tech

04.2023 - Current

Retail Sales Advisor - Danube Home

02.2022 - 03.2023

Assistant Purchasing Manager - VITA Pharmaceutical Industry

12.2018 - 11.2021

Al Abjadya International Institute For Tourism - Higher Diploma, Hotels And Hospitality Management