SAP
Loubna Ouakkaf
Supply Chain Officer
Dubai,DU
Summary
A result-oriented supply chain professional with more than 8 years cross cultural experience in Oil and Gas Industry. An effective communicator in English, French and Arabic with excellent relationship building & interpersonal skills. Highly proficient in SAP and CRM seeking an assignment in Supply Chain with an organization of repute.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative (Supply Chain)
HOERBIGER Service Middle East
Dubai
07.2013 - Current
- Identified and matched required parts with relevant company products; priced then presented quotations to customers for direct sales as well as in-house services.
- Responded to tenders and contract renewals in coordination with the legal team.
- Received and processed orders in compliance with all relevant terms and conditions; acquired top-management approval and credit limit extension from entry-level until invoicing stage while keeping customer up to date with order status.
- Processed Purchase Orders and all logistics and shipping documents such as invoices, delivery advices and packing lists related to orders in line with agreed incoterms.
- Coordinated shipments with freight forwarders as well as customers and liaised with dispatch for successful packing/loading of goods.
- Managed optimum stock level and parts availability while maintaining KPIs to achieve sales targets.
- Handled Letters of Credit and Cash against documents for customers in Algeria and Pakistan and Prepared Bank Guaranties for customers in Egypt.
- Followed up on payments and collaborated with different departments to ensure compliance with company procedures and relevant payment terms.
- Handled repair jobs with high technical knowledge in parts and machinery.
- Handled site service jobs, time-sheet booking, OEM agreements (INNIO WAUKESHA, ARIEL) checks.
- Headed all customer orders and queries from French-speaking countries.
- Handled customer orders and complaints in English, Arabic, and French-speaking regions such as UAE, Egypt, Pakistan, Iraq, Algeria, Libya, Saudi Arabia, Kuwait, Morocco, Tunisia, Nigeria, Iran, Gabon, Congo, Cameroun, and Ivory Coast.
- Researched and addressed customer inquiries, questions, and issues to help customer service team increase On Time Delivery Sales by 44% over 4 months
- Contacted customers to collect payments, verify information, fill out appropriate paperwork, and carry out specified requests consistently providing timely, accurate and customer-oriented service.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates, back-orders, or shipping delays; processed and handled customer complaints, answering questions and providing alternative solutions.
- Helped increase On Time Delivery Service from 53% to 70% from September to December in 2021.
- Assisted in reducing Parts Lead Time from 87 days to 42 days for last quarter of 2021.
- Selected as MRP champion and CRM key user by liaising between the sales and IT teams, fixing system-related issues, and raising timely concerns to the IT team.
Arabic Database Researcher
IIR Middle East
Dubai
10.2011 - 11.2011
- Searched and compiled database of IT Managers as suitable sample for market research.
- Contacted prospective survey subjects through calls and emails while promoting participation in market research.
- Assisted in extrapolation of survey data for relevant infometric needs.
Human Resources Coordinator
RESTOTEL Morocco
Casablanca
07.2010 - 12.2010
- Headed team of 30 employees
- Set SMART targets for the team and monitored team progress
- Managed the recruitment process throughout sourcing, screening, and short-listing candidates according to company requirements
- Participated in additional market research, customer service, sales and marketing responsibilities
- Searched for potential customers by contacting five-star hotels and raising awareness regarding the business
Education
Masters in International Economics - Management of Organization And Social Development
Université Hassan II
Mohammedia 09.2008 - 06.2009
Higher Diploma - Management And Economy
Université Hassan II
Mohammedia 09.2007 - 06.2008
Bachelor of Science - Economics
Université Hassan II
Mohammedia 09.2004 - 06.2005
Skills
Supply Chain Management Software
Customer Service and Communication Skills
Supply chain distribution
Multitasking Abilities
Software
CRM Salesforce
MS Excel
MS Word
MS Outlook
Timeline
Customer Service Representative (Supply Chain)
HOERBIGER Service Middle East
07.2013 - Current
Arabic Database Researcher
IIR Middle East
10.2011 - 11.2011
Human Resources Coordinator
RESTOTEL Morocco
07.2010 - 12.2010
Masters in International Economics - Management of Organization And Social Development
Université Hassan II
09.2008 - 06.2009
Higher Diploma - Management And Economy
Université Hassan II
09.2007 - 06.2008
Bachelor of Science - Economics
Université Hassan II
09.2004 - 06.2005