Louie Balani
Dubai,United Arab Emirates
Summary
Highly skilled professional with expertise in delivery tracking assistance, online customer assistance, and fleet maintenance knowledge. Demonstrates exceptional punctuality and dependability, ensuring efficient route planning and timely deliveries. Committed to enhancing operational efficiency and customer satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Costumer Service assistant/Driver supervisor
Baggage Taxi F.Z.
Dubai, United Arab Emirates
2024.03 - Current
- Upheld company policies and procedures consistently for maintained standards of operation.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Prioritised tasks during busy periods for maximised productivity .
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Tracked driver performance, contributing to overall team improvement.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Used equipment to help load and unload passengers with physical disabilities.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Drove van for timely delivery of parcels and mail following government standards.
Admin Assistant/Driver
P-0ne Real Estate and Maintainance services
Abu Dhabi, United Arab Emirates
2014.06 - 2024.02
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Updated company databases by inputting new employee contact information and employment details.
- Interacted professionally with clients providing excellent service at all times.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Ran loading and unloading equipment to assist with passenger or cargo at stops.
Education
Diploma of Education - Vocational
Guzman Intitute of Technology
Philippines 1998.06 - 2000.04
Skills
- Delivery tracking assistance
- Online customer assistance
- Punctuality and dependability
- Fleet maintenance knowledge
- Route planning
Timeline
Costumer Service assistant/Driver supervisor
Baggage Taxi F.Z.
2024.03 - Current
Admin Assistant/Driver
P-0ne Real Estate and Maintainance services
2014.06 - 2024.02
Diploma of Education - Vocational
Guzman Intitute of Technology
1998.06 - 2000.04