LOURD XAVIER
Ajman,UAE
Summary
Results-driven Head of Sales with knack for driving revenue growth and building high-performance teams. Led multiple successful sales strategies, transforming underperforming markets into top revenue generators. Known for fostering client relationships and delivering top-tier customer satisfaction.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Sales Head (Pre-owned cars)
Trident Automobiles Pvt Ltd.
Bangalore, India
2023.05 - 2025.12
- Directed sales operations across five branches with 91 employees, achieving OEM KPIs in sales satisfaction.
- Cultivated high-performing sales culture that improved employee retention.
- Optimised inventory management strategies to enhance stock turnover and reduce losses.
- Executed strategic plans aligned with organisational goals for sustained growth.
- Drove revenue growth through strategic pricing and performance analysis of stock planning.
- Established robust client relationships, fostering repeat business opportunities.
- Leveraged industry trends to secure competitive market position.
AGM-New Car Sales
India Garage Bangalore(VST-Groups)
Bangalore , India
2021.10 - 2023.05
- Directed end-to-end sales operations, consistently achieving monthly and annual targets.
- Oversaw performance across vehicle sales, finance, insurance, and accessories divisions.
- Implemented effective sales strategies with daily reviews to maximise revenue potential.
- Mentored high-performance team of 64 members, enhancing skills and productivity.
- Resolved customer issues promptly to foster higher satisfaction levels.
- Managed daily operations to maintain sustained high productivity rates.
- Acquired new skills quickly and applied them to improve overall efficiency.
Branch Head- New car Sales
Kalyani Motors Pvt Ltd.
Bangalore , India
2018.01 - 2021.10
- Directed end-to-end operations for MSIL-NEXA showroom, managing 51 employees.
- Achieved sales targets in new car sales while maintaining exemplary customer experience standards.
- Oversaw CRM activities, ensuring robust customer engagement and follow-up processes.
- Supervised Team Leaders and Sales Executives, focusing on productivity and performance management.
Sales Executive → Sales Manager New car Sales
Trident Automobiles Pvt Ltd.
Bangalore , India
2009.10 - 2017.12
- Achieved consistent month-on-month sales growth, advancing from Sales Executive to Sales Manager.
- Crafted compelling pitches, securing high-value client deals effectively.
- Optimised sales methods to enhance customer engagement and retention.
- Managed over 50 calls daily, driving 10% sales growth.
- Cultivated robust customer relationships, resulting in increased repeat business.
- Delivered engaging presentations at industry events, attracting potential customers and partners.
- Elevated brand awareness through strategic sales campaigns, achieving significant market impact.
- Generated new leads while maximising revenue and maintaining excellent customer service standards.
Jr.Sales Executive → Sales Executives (New car Sales)
TVS- Sundaram Motors
Bangalore , India
2005.04 - 2009.10
- Achieved monthly sales targets through structured planning and proactive customer engagement.
- Conducted six-step sales demonstrations and test drives at client locations.
- Performed in-depth assessments of client needs to deliver bespoke solutions.
- Upsold finance, insurance, and accessories to boost revenue and profitability.
- Maintained accurate CRM records to support customer satisfaction and increase sales by 20%.
- Coordinated successful product demonstrations that led to high conversion rates.
- Utilised CRM systems for organised record-keeping and prompt follow-ups.
- Developed compelling pitches by analysing client preferences to improve closing rates.
Education
Bachelor of Commerce - Accounts
Karnataka State Open University
Bangalore India 2005.06 - 2007.06
Skills
- Effective communication
- Analytical skills
- Decision making and problem solving
- Process optimization
- Results-oriented mindset
- Motivational leadership
- Business development strategies
- Customer retention strategies
- Competitor analysis techniques
- Revenue growth strategies
- Sales leadership capabilities
- Lead generation techniques
- Market analysis expertise
- Pricing strategy development
- Margin retention techniques
- Profit and loss analysis
Language
English
Kannada
Hindi
Tamil
Telugu
Accomplishments
- Excellent Sales Consultant” (FY 2007–08): Recognized for selling 144 cars in 9 months, awarded Trophy and Certificate of Appreciation for being the top performer of the year.
- Best Sales Consultant” (2010 & 2011): Achieved highest sales of 260 cars over two consecutive years; recorded 25 cars sold in a single month (Mar 2010), the highest in the state; honoured with Trophy and Certificate.
- Best Senior Sales Consultant” (2011–12): Led sales with 190 cars sold, receiving recognition through Trophy and Certificate for outstanding performance.
- Highest Kwid Sales (2016): Achieved the top-selling status for Kwid cars, demonstrating consistent market leadership. Awarded by Renault.
- Showroom Excellence Award (2018): Contributed to Maruti Nexa Kalyani being recognized as the best showroom with the highest sales volume by MSIL.
- Highest XUV-500 Booking Collection (2021): Secured the top position in vehicle booking collections in Bangalore region for highlighting exceptional customer engagement and sales strategy. Recognised and awarded by Mahindra.
Timeline
Sales Head (Pre-owned cars)
Trident Automobiles Pvt Ltd.
2023.05 - 2025.12
AGM-New Car Sales
India Garage Bangalore(VST-Groups)
2021.10 - 2023.05
Branch Head- New car Sales
Kalyani Motors Pvt Ltd.
2018.01 - 2021.10
Sales Executive → Sales Manager New car Sales
Trident Automobiles Pvt Ltd.
2009.10 - 2017.12
Bachelor of Commerce - Accounts
Karnataka State Open University
2005.06 - 2007.06
Jr.Sales Executive → Sales Executives (New car Sales)
TVS- Sundaram Motors
2005.04 - 2009.10