Lovasoa Rafalimanana

Personal Assistant /Executive Assistant responsibilities:

• Manage the CEO and School Director's schedules, meetings and appointments efficiently.
• Coordinate and redirect internal and external communications.
• Remind and ensure timely follow-ups on projects, deadlines and commitments.
• Organize their professional and personal commitments including travel plan, itineraries, accommodations, kids activities schedules and other ad-hoc requests.
• Prepare reports, presentations and other documents when required.
• Organize and maintain confidential documents and records with discretion.
• Conduct research and gather relevant data to support decision-making processes.

Others administrative responsibilities:

• Plan and organize both school and personal events including event set up, decoration, catering, valet parking, sound system, booking venue if outside the school, etc..
• Ensure all events meet the expectations and are executed on time and within the budget.
• Ensure timely renewals of School Licenses and other related government documents.
• Point of Contact during Government Inspections.
• Liaise with all vendors and maintenance providers for both school and household.
• Coordinate and purchase school supplies by controlling, monitoring and placing order required according to the budget.
• IT issues management, liaise and negotiate with IT contractor for better quality of services

Human Resources responsibilities:

• Coordinate recruitment related tasks, such as prepare job descriptions, creating job posting, liaise with recruitment agencies on candidate search; scheduling & conduct interviews and selecting candidates.
• Maintain and update recruitment tracking sheet.
• Prepare Job Offers and Employment Contracts
• Ensure an efficient on boarding process for the new hires such as implement training plan; assist in orientation with compliance to the company culture, policy and procedures.
• Process work permits, visas, and renewals accordingly.
• Stay updated on labor laws and advise management on compliance-related matters.
• Ensure personnel files are up to date and contain all relevant documents.
• Maintain staff record (attendance, sick leave, holiday,..), as well as mandatory staff training records (First Aid Certificates, Fire and Safety Certificate,..).
• Coordinate employee's medical insurance such as registration, cancellation and renewals.
• Dealing with all employee's requests (salary letter, work certificate,..)
• Answering relevant HR inquiries.
• Prepare monthly payroll in coordination with accounting Department.
• Manage employee separation activities and disciplinary procedures.
• Participate to the annual appraisals process.
• Assist Director with employee's performance issues through Performance Improvement Plans.

• Managing a Family business at Global Village Africa Pavilion Dubai UAE
• Set up the business by processing the License and visas for the members
• Deal with Contractors for renting and the setting up the shop
• Process clearance of the goods from Madagascar to Dubai UAE
• Sell products by attending different exhibitions apart from Global Village
• Present, promote and sell products to existing and prospective customers through cold calling, visiting and distributing the brochure.

• UAE (RP Group)
• Greet register and assign room to guest; issue room key and familiarize guest with the services the hotel has to offer ; Process check out and perform daily balance shift cashiering transactions
• Answer and handle all enquiries and incoming call, efficiently and accurately according to standards
• Make and confirm reservation according to hotel standards as well as transportation reservation (pick up and drop)
• Update DTCM and CID report check in check out, room change
• Perform preliminary night audit and DOR during day end shift (check rate, bill instruction, guest information according to the correspondences)
• Ensure night audit during night shift : generate reports outlining room occupancy total, daily transactions, revenues totals and others figures for management review; settle credit card charges through batch processing; perform computer back up and print copies for certain information.

• Taking receipt of stock donations from the public
• Merchandising throughout the store
• Processing cash and card payments
• Dealing with customer refunds.

• Responsible for leading banquet staff in serving guests during banquet functions : 6 Weddings and 8other events organized during the service
• Resolve customer complaints in a timely and professional matter
• Represent the hotel in the market place and develop relationships with key accounts
• Analyze statistical information and drawing conclusions from it
• Accurately forecasting revenues/expenses
• Manage all the independent revenue and expense areas to ensure profitability.

• Examine the financial statements and other credit-related information of individuals or businesses to assess the risk involved in lending money
• Determine the creditworthiness of individuals and all types of organizations for purposes of arranging for a loan
• Undertake risk assessment analysis.