Lovely Mary Thomas
Dubai
Summary
Experienced technology sourcing professional with over 10 years of expertise in strategic procurement and sourcing within the technology industry. Proven track record in managing end-to-end sourcing initiatives, negotiating contracts, and optimizing vendor relationships. Skilled in identifying cost-saving opportunities, mitigating risks, and driving operational efficiency through effective procurement strategies. Possesses strong knowledge of technology products, services, and emerging trends, enabling the alignment of sourcing decisions with business objectives. Excellent communication and stakeholder management skills foster collaborative relationships with internal teams and external suppliers. Results-oriented professional dedicated to delivering high-quality outcomes and maximizing value for organizations through strategic technology sourcing.
Overview
16
16
years of professional experience
Work History
Senior Officer-Technology Strategic Sourcing
Dubai Islamic Bank
Dubai
09.2019 - Current
- Liaised with stakeholders to develop, promote, and embed procurement and supply chain management tools and techniques that drive best practice across the group.
- Managed end-to-end procurement operations including sourcing planning activities like spend analysis and supply market research, execution of sourcing strategies in coordination with relevant stakeholders to identify preferred vendors using tendering tools (RFP/RFQ/RFI), purchase order issuance and contract finalization with approved suppliers.
- Collaborated with stakeholders to efficiently manage and complete project pipeline and ongoing projects on schedule
- Managed IT support contracts and services to ensure high quality and cost-effectiveness.
- Served as a liaison between suppliers and relevant departments for purchasing processes, new projects, and activities - Analyzed and computed procurement costs to propose cost-saving methods - Collaborated with suppliers to negotiate contracts, enhance pricing and business terms, while exploring opportunities for operational savings through effective negotiation techniques
- Assisted the Head of IT Procurement and Contract Management in the enhancement of IT contracts by reviewing, revising, implementing, and negotiating terms. Organized commercial tenders along with other necessary procurement tasks
- Evaluated bids and proposals to identify the most competitive and responsive submissions meeting pre-defined parameters.
- Prepared reports and dashboards regularly to keep senior management informed of the operation
- Mitigated risks and maintained quality standards through adherence to approved policies, procedures, SLAs, and regulatory requirements.
- Efficiently and objectively processed and managed vendor on-boarding and off-boarding.
- Effectively collaborated with cross functional teams and established strong partnerships with stakeholders while liaising between the Group Procurement, Legal, Vendors, and IT organization to protect all commercial, financial, and legal interests of the organization.
- Implemented process improvements and led cross-functional teams to increase operational efficiency and achieve project milestones, ensuring collaboration and efficiency
IT Procurement Officer •AMC Management, Software License Contract Renewals & IT Sourcing
Union National Bank
Abu Dhabi
05.2015 - 09.2019
- Managed procurement process which involved reviewing hardware or software licensing contract requirements and specifications. Supported in solicitation preparation, coordination of pre-bid and post bid clarification meetings, amendment writing, as well as negotiation with vendors for Contract Manager Approval.
- Managed the initiation and renewal of IT contracts, including contract review and coordination with the Legal & IT teams for finalization.
- Collaborated with HOITD and procurement to oversee IT support contracts and services, prioritizing quality, cost-effectiveness, and minimizing operational disruptions.
- Ensured seamless execution of Contracts, monitoring contractor performance and adherence to contractual obligations.
- Ensured AML compliance by conducting vendor background checks during contract renewals. Coordinated and monitored supplies and material requisitioning activities. Implemented necessary follow-up actions for item availability.
- Collaborated with IT Team members and Finance to ensure timely approval of invoices, credit notes, PR’s in Procurement System
IT Procurement & Supplier Registration & Pre-Qualification Engineer
Cell Information Technology
Abu Dhabi
06.2009 - 04.2015
- Handled end-to-end procurement cycle including Product history & Price Comparison. Tracked orders and ensured accurate system lead times, delivery dates, and costs.Reviewed and updated purchase orders until closed.
- Negotiated with vendors to optimize contract terms, pricing, and shipping conditions in alignment with company and customer needs
- Managed the preparation and completion of Pre-Qualification Questionnaires (PQQ’s) as well as invitation to Tenders (ITT’s) and tender documents, ensuring alignment with customer requirements.
- Identified effective methods for managing tenders within specified timeframes. Coordinated with various stakeholders including technology partners, subcontractors, and vendors to gather pertinent data for inclusion in competitive bids.
- Reviewed customer RFPs and prepared Quotations, Tenders, Proposals, and Purchasing Agreements in a clear and organized manner.
- Coordinate the preparation of procurement documents, utilizing sound sustainable procurement practices, while adhering to company’s company policies as required
- Managed prequalification process for company registration of Consultants/Contractors/Suppliers, Traders, and ADNOC group of Companies.
- Managed company prequalification data by completing online and offline questionnaires along with supporting documents
- Ensured accuracy by comparing registration application information with relevant documentation including municipality trade license details, chamber of commerce and industry membership, agency certificates/agreements.
Technical Support Officer
Convergys India Services
Bangalore
03.2008 - 09.2008
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc
- Meet customer requirements through first contact resolution
- Listen attentively to customer needs and concerns; demonstrate empathy
- Confirm customer understanding of the solution and provide additional customer education as needed
- Prepare complete and accurate work and update customer file.
Education
MSc - Software Engineering
Anna University
Chennai, India06.2007
Skills
- Market Research and Analysis
- Strategic Thinking and Planning
- Technical Knowledge
- Team Bonding
- Data-driven decision-making
- Software Licensing
- Continuous Learning
- Negotiation Skills
- Time management
- Collaborative Problem Solving
- Stakeholder Management
- Evidence storage
- Cross-Functional Communication
Accomplishments
- Completed Certification course in Oracle DBA
- Attended CIPS webinars related to Sustainable procurement
- Completed Microsoft Software Asset Management
- Second place in the college for M Sc University Exam and Software licensing courses
- Holds valid UAE Driving license
Languages
English
First Language
Hindi
Beginner
A1
Malayalam
Proficient (C2)
C2
Technical Expertise
· ERP: Oracle Fusion, SAP Ariba, AMS, TejarieProcurement Portal, IBM Maximo, Oracle i-supplier
· Application Packages: Microsoft Planner, Microsoft Office 365, Microsoft Teams, Cisco Jabber, Avaya One-X
Timeline
Senior Officer-Technology Strategic Sourcing
Dubai Islamic Bank
09.2019 - Current
IT Procurement Officer •AMC Management, Software License Contract Renewals & IT Sourcing
Union National Bank
05.2015 - 09.2019
IT Procurement & Supplier Registration & Pre-Qualification Engineer
Cell Information Technology
06.2009 - 04.2015
Technical Support Officer
Convergys India Services
03.2008 - 09.2008
MSc - Software Engineering
Anna University
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