Lovely Lyn Malig
Dubai,UAE
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Overview
8
8
years of professional experience
Work history
waitress/barista
Trouvaille Restaurant Al jaddaf Dubai
Dubai, UAE
2022.01 - Current
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built and nurtured customer loyalty by remembering personal preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Welcomed guests with friendly conversation and fun atmosphere.
F&B Waitrress / Hostess
Atlantis kaleidoscope & saffron hotel restaurant
Dubai, UAE
2021.05 - 2021.12
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress
Anbar restaurant and café ,Dubai ,UAE
Dubai
2020.12 - 2021.04
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Greeted and escorted guests to tables.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Sales Associate
Charles and keith , Apparel Group- Dubai, UAE
Dubai, UAE
2017.11 - 2020.11
- Totalled up revenue from different sources to create full picture of income.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Calculated expenditures in comparison to budget targets and reported on overages.
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Supported analysis of balance sheets and income statements.
- Compiled records for audits to facilitate smooth and complete reviews.
- Used correct classifications and coding for accounting transactions.
Sales Associate
phonewear Apparel
Ras al-Khaimah, UAE
2015.11 - 2017.11
- Totalled up revenue from different sources to create full picture of income.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Calculated expenditures in comparison to budget targets and reported on overages.
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Compiled records for audits to facilitate smooth and complete reviews.
- Supported analysis of balance sheets and income statements.
- Used correct classifications and coding for accounting transactions.
- Met departmental training requirements to consistently improve standard of work.
Education
Secretarial Undergraduate -
Pateros National high school, Metro Manila
Manila /1992 - /1999
Skills
- Beverage preparation
- Food preparation and safety
- Dietary requirement awareness
- New staff training
- Espresso machine operation
- POS systems
- Safe food handling practices
- Teamwork and collaboration
Timeline
waitress/barista
Trouvaille Restaurant Al jaddaf Dubai
2022.01 - Current
F&B Waitrress / Hostess
Atlantis kaleidoscope & saffron hotel restaurant
2021.05 - 2021.12
Waitress
Anbar restaurant and café ,Dubai ,UAE
2020.12 - 2021.04
Sales Associate
Charles and keith , Apparel Group- Dubai, UAE
2017.11 - 2020.11
Sales Associate
phonewear Apparel
2015.11 - 2017.11
Secretarial Undergraduate -
Pateros National high school, Metro Manila
/1992 - /1999