Lovena Treebhowon

Senior Airport Service Agent (check in/gates F & J Lounges)Jan 2016 to Sep 2020
Airport Services Agent UM lounge Dec 2013 to Dec 2015

- Provide high quality customer service to EK, UL, and Code Share passengers in line with commercial and safety standards. - Identifying gaps in customer experience at check in/lounge and gates and engaging with various functional stakeholders to identify solutions to address issues. - Ensured new hires are trained and fully aware of Emirates standards and procedures

- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. - Coordinate flight disruption response and communication to affected passengers - Collected, tracked and analysed customer feedback and suggest improvements internally based on reports created

- Processed POS transactions, including card and credit purchases or refunds.

- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

- Sought booking options through Amadeus/Galileo, securing best-possible deals and offering customers clear comparison

- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required and increased sales by 10%

- Prepared customer invoices, accepted payments and processed refund and cancellation requests.

- Improved monthly sales by 10% through effective promotion of add-on sales, consistently achieving to personal KPIs

- Provided impeccable customer care through exceptional communication skills and outstanding problem-solving abilities.

- Carried out day-day-day duties accurately and efficiently.

- Organised corporate and office meetings for up to 15 team members.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

- Processed financial documents including contracts, expense reports and invoices.

- Maintained reception area in orderly manner to provide visitors with positive first impression of company.

- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and updating data through Quickbooks.

- Received and processed customer payments.

- Processed POS transactions, including checks, cash and credit purchases or refunds.

- Improved timeliness of data entry processes by establishing effective preparing procedures, compiling, sorting, and prioritising data before computer entry.

- Reviewed and updated client correspondence files and database information to maintain accurate records.

- Reviewed general ledger entries for accuracy and to determine completeness.

- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.