Lovena Padmini Ramen
Dubai,UAE
Summary
Experienced Sales Manager with over 13 years in the luxury hospitality industry, specializing in business development, strategic client management, and revenue generation. Known for cultivating long-term client relationships and exceeding sales targets through consultative selling and innovative sales strategies. Skilled in promoting unique hotel experiences to corporate clients, travel agents, and event planners to drive brand loyalty and sustained growth.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Sales Manager
Movenpick Resort Al Marjan Islands
Ras al-Khaimah, Imarat Ra's al Khaymah
05.2025 - Current
- Develop and implement sales strategies to attract FIT leisure travelers.
- Identify and target new business opportunities with travel agencies, OTAs (Online Travel Agencies), and tour operators.
- Maintain relationships with existing clients and secure repeat business.
- Build and maintain strong relationships with key leisure travel partners.
- Conduct regular meetings, site inspections, and product presentations to agents and operators.
- Respond promptly to client inquiries, proposals, and requests.
- Negotiate FIT contracts, commission structures, and rate agreements.
- Collaborate with revenue and reservations teams to ensure accurate pricing and inventory availability.
- Monitor market trends to ensure competitive positioning.
- Analyze sales performance data, booking patterns, and market trends.
- Prepare regular reports, sales forecasts, and business reviews.
- Set and track sales targets in alignment with organizational goals.
SENIOR MARKET EXECUTIVE
Desert Gate Tourism
Dubai
08.2022 - 01.2024
- Identify and pursue new business opportunities by researching potential clients, networking, and attending industry events- famtrips and workshops
- Conduct regular meetings and presentations with potential and existing clients to promote the company's services.
- Provide consultative sales support, ensuring that client needs are met with appropriate DMC services
- Set, monitor, and report on sales targets, analyzing market trends and adjusting strategies to maximize revenue in line with Chief Commercial officer
- Lead negotiations with hotel and prepare and review contracts to finalize deals, working with legal and compliance teams as needed for UAE, Oman and Qatar
- Track sales activities, forecast revenue, and generate reports on sales performance.
- Provide insights on client feedback and market demands to assist in product development and service enhancement.
- B2B and B2C Sales Strategic Planning & Sales Forecasting
- Negotiation & Closing Techniques - Market Analysis & Trend Identification
BUSINESS DEVELOPMENT MANAGER
Shangri-La Le Touessrok
Mauritius
01.2022 - 08.2022
- MICE, South Africa and Reunion markets
- Work closely with the Director of Sales & Marketing and within the limits of established hotel policies and procedures
- Represent SLTR to ensure that all dealings with clients and the resort are conducted in a professional manner and to uphold the image of the resort
- Research new sources of business for groups and within the two market segments (South Africa & Reunion)
- Plan and participate sales trips including international roadshow for major markets
- Account management - Fostering strong relationship with agencies and potential market partners within the specific market areas
- Report to the Director of Sales and Marketing on potential market needing coverage and provide suggestions
- Organise familiarization trips
- Ensure that response to all clients' enquiries is timely, efficient and according to the group policies
- Demonstrate strong negotiation skills to maximize hotel profit in all revenue producing areas for group business
GROUPS & EVENTS MANAGER
Lux* Grand Gaube
12.2018 - 08.2022
- Reports to General Manager & Corporate level Cluster Head of Sales and Marketing
- Researching markets in order to identify potential for new events and responsible for producing detailed proposals for events, including timelines, venue suggestions and budgets, in a deadline-oriented environment
- Coordinating venue management, F&B requirements, contractors & equipment hire
- Negotiating with external service providers and suppliers to organise events (Corporate, Weddings, Lifestyle)
- Spearheaded the opening of Lux
- Grand Baie in 2021 and curated unique experiences for guests and staff
GROUPS & EVENTS EXECUTIVE
Lux* Grand Gaube
10.2013 - 11.2018
- Responsible for dispensing the 'Uplifting Customer Service Course' by Ron Kaufman to all GMs, HODs, Supervisors and team Members and being a Course leader for LUX Resorts
- Responsible to build profitable relationships with DMCs, Tour Operators and Incentive International travel agencies
- Actively promoted the resort as a Groups and Incentives destination.
ADMINISTRATIVE SECRETARY TO F&B
Lux* Grand Gaube
10.2010 - 09.2013
- Ensure the smooth operation of the F&B Administration office in terms of interdepartmental communication
- Handled departmental administrative tasks namely liaison with vendors, suppliers and stakeholders for events
- Led the rebranding from Naiade to Lux
RESTAURANT COORDINATOR
Balikopy Restaurant
La Mivoire
09.2009 - 05.2010
- Responsible for ensuring smooth operations of restaurant
- Responsible for sales & marketing as well as recruitment & training of staff
Education
National Diploma - Hospitality Management
Ecole Hoteliere Sir Gaetan Duval
01.2006 - 01.2009
Skills
Microsoft Office
Opera
Delphi
French Speaking
Accomplishments
- Dynamic sales and contracting professional in the Destination Management industry, specializing in client acquisition, contract negotiation, and revenue growth.
- International Sales Experience: Participated in international sales calls and roadshows across South Africa and Reunion Island.
- Market Expansion and Revenue Growth: Played a pivotal role in the successful rebranding of Naiade to LUX Resorts.
- High-Impact Sales and Relationship Building: Secured high-profile accounts, such as the Gor Fat Indian wedding and the Wygo Agency buyout from South Africa.
- Incentive Programs and Corporate Buyouts: Led the Wygo Agency incentive buyout, overseeing the inspection visits, F&B contracts, and all logistics.
- Brand Positioning and Strategic Client Engagement: Promoted LUX
- Resorts through events such as PURE & Bollywood & El Diablo.
Languages
French
Proficient (C2)
English
Advanced (C1)
Certification
Uplifting Service - Ron Kaufman
Timeline
Sales Manager
Movenpick Resort Al Marjan Islands
05.2025 - Current
SENIOR MARKET EXECUTIVE
Desert Gate Tourism
08.2022 - 01.2024
BUSINESS DEVELOPMENT MANAGER
Shangri-La Le Touessrok
01.2022 - 08.2022
GROUPS & EVENTS MANAGER
Lux* Grand Gaube
12.2018 - 08.2022
GROUPS & EVENTS EXECUTIVE
Lux* Grand Gaube
10.2013 - 11.2018
ADMINISTRATIVE SECRETARY TO F&B
Lux* Grand Gaube
10.2010 - 09.2013
RESTAURANT COORDINATOR
Balikopy Restaurant
09.2009 - 05.2010
National Diploma - Hospitality Management
Ecole Hoteliere Sir Gaetan Duval
01.2006 - 01.2009
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