LOVIN PAUL

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Influenced business change and success through collaborations with different stakeholders.
• Maintained accurate employee records and updates on performance, absence and HR conversations.
• Minimized response time to resolve orders on hold by liaising with other departments.
• Undertook regular performance reviews to identify areas for improvement.
• Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
• Set and monitored weekly targets for operational team to increase product sales and revenue.
• Mentored and equipped employees with product knowledge to improve service delivery and sales.
• Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Maintained up-to-date data, records and receipts for audits and reconciliation.

• Identified operational problems and proposed solutions to management, improving service efficiency.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Guided and coached staff to achieve individual growth and sales production targets.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Managed staff roster, planning workloads effectively and strategically.
• Built customer retention and satisfaction by delivering top-quality service.
• Motivated team through providing hands-on practical support to all members of staff on duty.
• Maintained documents and records to comply with internal policies and external regulations.

• Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
• Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Strived to reach set sales and revenue targets.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Prepared comprehensive travel itineraries using accessible formats for customers.
• Employed active listening and research skills to establish and maintain positive, loyal client relationships.
• Adhered to clients budgets while making plans.
• Informed clients about cancellation policy and associated penalties.
• Advised customers on visas and travel safety.
• Accommodated client requests for customizations or modifications as best as possible.
• Generated repeat business by escalating and actioning feedback for maximum effect.
• Confirmed payment of deposits from clients before commencing with bookings.
• Handled large volumes of email enquiries daily, exceeding agency averages.
• Processed payments and established payment plans on behalf of customers, offering multiple methods to maximize sales.
• Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.
• Utilized Global Distribution Systems to conduct booking transactions.

• Worked as Passenger Service Agent

• Generated reports and feedback for presentation to general manager.
• Handling international and domestic air travel including Hotel and visa documentation, Issuance of all travel document.

● Handling all travel need for the hospital Management and Staff. Hotels,Tours, Car rental domestic and international and symposiums .

• Handling In bound and Out bound holiday's tours. Escorting Tours, for FIT, GIT, and Cruises. Domestic and International Hotel and Car Rentals, Preparing Tour Quotations and Travel Itinerary .

• Reservation And Ticketing for Domestic And International Travel