LOYAN DSOUZA
Abu Dhabi,United Arab
Emirates
Summary
Distinguished professional with high-level experience in managing budgets and business operations. Excellent communication and problem-solving skills. Motivated to use leadership and strategic skills to achieve growth.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
E-Commerce Manager
Royal Park Tourism LLC
Dubai
10.2020 - Current
- Facilitated accurate measurement of product performance against target KPIs, producing weekly statistical reports in ERP solution - Sriggle
- Conducted market research and competitive analysis to identify gaps and opportunities in the travel market, resulting in the launch of 2 successful new travel products
- Led a team of developers and collaborate with various departments to define and execute the product roadmap for the travel platform
- Gathered and prioritized product requirements from stakeholders, customers, and internal teams, ensuring that features align with the overall business strategy
- Analyzed user feedback and data-driven insights to continuously improve existing products, leading to a 28% increase in customer satisfaction over 6 months
- Implemented Agile methodologies, conducting regular stand-up meetings, and employing sprint planning techniques to enhance product development efficiency and delivery
- Collaborated closely with the UX/UI team to optimize user experience, resulting in a 34% increase in website/app engagement
- Managed the end-to-end product development lifecycle, from concept to launch, while adhering to project timelines and budget constraints.
- Built a commercial trading culture within the team, developing and implementing KPI targets and motivating staff to achieve personal and team goals.
Manager - Contracting
Rezlive.Com
Dubai
09.2019 - 09.2020
- Managed contracts with accommodation and non-accommodation service providers while leading a team of contract specialists
- Utilizing data-driven tactics, contract terms were optimized, resulting in cost savings while preserving service quality
- Cultivated good ties with major suppliers, which helped the business get better inventory, preferential treatment, and exclusive deals
- To find new cooperation prospects and make sure the business maintains its competitiveness in the travel industry, market analysis and competitor benchmarking were conducted
- Assisted in coordinating cross-functional teams from sales, marketing, and operations to match contract goals with overarching company objectives
- Streamlined the procurement process and increased the effectiveness of contract management by creating and maintaining a complete database of contracts and negotiated conditions.
Team Lead
Tripsnstay.Com
Dubai
02.2017 - 08.2019
- Led the ideation, development, and launch of an online B2B booking engine
- Conducted customer interviews and usability testing to gather feedback, resulting in iterative improvements to the IBE features and overall user experience
- Collaborated with engineering and design teams to ensure seamless integration of third-party APIs and data sources, enabling real-time updates
- Managed a product backlog, prioritizing feature requests and bug fixes, to optimize development processes and shorten time-to-market.
Senior Executive - Contracting
Royal Arabian Tours LLC
Dubai
04.2015 - 02.2017
- Aligned business objectives by negotiating and finalizing contracts with suppliers, focusing on cost-effectiveness and service quality
- Conducted regular supplier performance evaluations and provided feedback to improve service levels and adherence to contractual obligations
- Monitored market trends and industry regulations to make proactive recommendations for contract modifications and updates
- Supported the sales team in securing new business by offering insights on supplier capabilities and contract terms
- Conducted periodic competitive price analyses to ensure the offers were competitive.
Tour Executive
Royal Arabian Tours LLC
Dubai
08.2013 - 04.2015
- Assisted in creating and organizing travel plans, assuring smooth coordination of accommodations, activities, and transportation
- Conducted extensive research on travel laws, local attractions, and destination offerings to give clients accurate and current information
- Assisting senior executives create reports and analyze travel data to track performance, customer happiness, and profitability
- Created engaging promotional materials and digital content in collaboration with the marketing team to draw in new clients and improve product's online presence
- Acted as a go-between for consumers and other travel service providers, resolving concerns and guaranteeing a hassle-free trip.
Education
Licentiate degree - Product Management
Nextleap
India 09.2023 -
CSPO -
Scrum Alliance
Denver, USA2021
Master of Arts -
St. Aloysius College
Karnataka, India 06.2009 - 05.2021
Bachelor of Arts -
St. Aloysius College
Karnataka, India 06.2006 - 05.2009
Skills
- Customer Service
- Affiliate marketing
- A/B testing
- Google analytics
- Project Management
- MS Office
- Product launches
- Product training
- Business planning
- Business analysis
- Qualitative product research
- Market research
Accomplishments
- Enhanced operations/revenue processes, implementing across departments for increased productivity and profits.
- Sourced, negotiated and secured non air product contracts resulting in $ 500K annual savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of pre -arrival & post departure customer support teams.
- Reduced 15% churn rate by successfully handling customer complaints and implementing monthly staff training.
- Achieved certification through Scrum Alliance as Certified Scrum Product Owner.
Languages
English
Fluent
Hindi
Fluent
Certification
- Certified Scrum Product Owner - Scrum Alliance (Badge ID: 1511482 )
Timeline
Licentiate degree - Product Management
Nextleap
09.2023 -
E-Commerce Manager
Royal Park Tourism LLC
10.2020 - Current
Manager - Contracting
Rezlive.Com
09.2019 - 09.2020
Team Lead
Tripsnstay.Com
02.2017 - 08.2019
Senior Executive - Contracting
Royal Arabian Tours LLC
04.2015 - 02.2017
Tour Executive
Royal Arabian Tours LLC
08.2013 - 04.2015
Master of Arts -
St. Aloysius College
06.2009 - 05.2021
Bachelor of Arts -
St. Aloysius College
06.2006 - 05.2009
CSPO -
Scrum Alliance
- Certified Scrum Product Owner - Scrum Alliance (Badge ID: 1511482 )
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