Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

LUAY HUSSEINI

Dubai,UAE

Summary

Dynamic Relationship Manager holding 10+ years of experience in key account management. Builds customer retention and contract renewals with comprehensive engagement strategy. Plans and budgets to hit revenue targets through large client portfolio.

Overview

18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Relationship manager - Advertising

YallaMotor
Dubai, UAE
11.2023 - Current

- Acquire and manage key relationships with automotive industry stakeholders.
- Identify key automobile dealers across UAE via a strong network.

- Conducted face-to-face meetings with SME clients, managing portfolio with $ 200K turnover.
- Coordinate with our operational team to make sure all dealers' stock is accurate and up to date.
- Handle and communicate with all the export inbound leads in order to maximize the number of conversions by helping them to purchase the car(s) they are looking for in the UAE.
- Initiate and develop a strong relationship with assigned verified leads.
- Determine customers' needs, and prepare proposals to sell services that address these needs.
- Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Effectively manage business in assigned database through a transactional and solution-oriented selling approach.
- Give online demonstrations to clients on YallaMotor.com in order to handle objections and convince customers to buy.
- Suggest new products and survey the market for new opportunities.
- Suggest improvements to YM current used car dealer solutions by assessing and comparing competitors products that are used by the dealers.

Business Development Manager - B2B

BizClik Media Group
Dubai, UAE
08.2022 - 10.2023
  • Having a proactive approach in developing customer portfolios in line with company requirements
  • Taking care of the CIO/CTO program, and looking for a mutual business with big names as well as fast-growing companies
  • Maintaining and Drive continuing communication between all departments involved in the Cyber Magazine operations (Finance, Editorial, Marketing, Video, Design and HR)
  • Undertaking marketing research for project management
  • Driving sales and selling in line with set targets

Business Development Manager - B2B

Dubizzle.com
Dubai, UAE
12.2016 - 05.2022
  • Working in line with agreed strategy to penetrate assigned territory and acquire new business, utilizing methods such as teleprospecting, cold calling, seeking referrals and networking
  • Responsible for maintaining and building allocated portfolio of 75 existing clients, meeting them on a regular basis to reassess ongoing requirements, identifying potential upgrade opportunities and perform annual 35% Increase.
  • Responsible for defining strategy for managing allocated portfolio within the guidelines issued by line manager
  • Keeping in regular contact with clients to ensure they are always in the frame when decisions are being made regarding either increasing or decreasing spend with dubizzle
  • Achieving weekly input targets and monthly revenue targets
  • Managing, maintaining and updating personal business social media sites

Business Development Manager

Oasis Cars
Dubai, UAE
08.2015 - 11.2016
  • Identifying and pursuing valuable business opportunities to generate new company revenue and improve bottom-line profit
  • Monitor client account activity and health, providing guidance and assistance to clients who are not managing their account effectively and also identifying upsell opportunities, thus reducing business risk of churn
  • Training on advertising best practices; demonstrating how to upload content; understanding performance dashboards and how to convert and consolidate deals
  • Follow a structured consultative sales process which includes questioning techniques used to identify and explore possible needs and pain points of a client's existing set-up, in order to position our product offering as the ideal solution delivering maximum ROI

Sales Account Manager - Home Automation

Smart Elite
Dubai, UAE
09.2013 - 07.2015

Sales Supervisor

Syriatel Mobile Telecom
Damascus, Syria
05.2007 - 05.2013

Education

B.A - Computer Information Systems for Economics, Management & Accounting

Aleppo University
01.2004 - 11.2011

Skills

  • Achieving Targets
  • Revenue Generation planning
  • Creative Problem Solving skills
  • Product knowledge & Support
  • Customer insight management
  • Communication and reporting skills
  • Business development and Sales expertise
  • SalesForce - 5 Years
  • Pipdrive CRM

Certification

  • PMP: Project management professional
  • Practical Communication Strategies
  • How to deal with customer anger
  • Advanced Sales Communication Techniques
  • E-Learning course in Solving Problems Logically
  • Negotiation skills SyriaTel Academy
  • NETWORK+: Course of NETWORK+ applications
  • MCDST: Microsoft Certificate Desktop Support Technician
  • A+CORE: Computer Hardware Troubleshooting
  • ICDL: International Computer Driving License
  • English Levels Certifications American Language Center
  • Brilliant Customer Service: How to Impress your Customers!
  • Cold Calling: A New Approach
  • Management-Leadership, Negotiating, Assertiveness, Sales
  • Presentation Skills: Master Confident Presentations
  • Sales Training-Everyone sells!
  • Speak Like a Pro: Public Speaking for Professionals
  • Ask Better Questions - Build Better Relationships
  • Essentials: Learn The 5 NLP Core Principles of Success
  • Effective Use of Excel 2013 in real life
  • Value Selling Certified

Languages

Arabic
English

References

References available upon request.

Timeline

Relationship manager - Advertising

YallaMotor
11.2023 - Current

Business Development Manager - B2B

BizClik Media Group
08.2022 - 10.2023

Business Development Manager - B2B

Dubizzle.com
12.2016 - 05.2022

Business Development Manager

Oasis Cars
08.2015 - 11.2016

Sales Account Manager - Home Automation

Smart Elite
09.2013 - 07.2015

Sales Supervisor

Syriatel Mobile Telecom
05.2007 - 05.2013

B.A - Computer Information Systems for Economics, Management & Accounting

Aleppo University
01.2004 - 11.2011
LUAY HUSSEINI