Lubaba Syed
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR & Admin initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
HR Administrator
Designer East Engineering Consultancy
Dubai, United Arab Emirates
05.2022 - Current
- Managed employee records in line with company requirements and data protection laws.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Audited and processed travel expense claims for executives.
- Implemented guidelines and procedures for staff to comply with.
- Professionally representing company by acting as reliable first point of contact for Suppliers & customers.
- Created, advertised, approved and closed jobs requisitions.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Liaised with senior leadership by chairing committee meetings to share and implement best practices.
Business Manager
Dakhlay
Multan, Pakistan
03.2021 - 04.2022
- Managed and motivated direct reports to achieve performance outcomes and maximize productivity.
- Hired exceptional candidates and effectively led staff to maximize productivity and eliminate process lags.
- Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Independently managed recruitment, employee motivation and training.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Handled complex project management concerns independently and accurately.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
Junior Administrator
Bait Ul Maal
Multan, Pakistan
02.2020 - 01.2021
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
HR Intern
Devinsta
Lahore, Pakistan
08.2019 - 12.2019
- Helped to manage performance of staff through regular reporting and data analysis.
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Researched pay scales to help inform development of competitive compensation packages.
- Attended new hire orientations and exit interviews to observe and learn processes.
- Shadowed experienced team members in handling potential employee relations cases.
- Supported business continuity by updating and maintaining HR database with accurate employee data.
- Enhanced onboarding processes by preparing induction packs and setting up IT profiles for new starters.
Education
Bachelor of Business Administration - Business, Commerce, Management
Bahaddin Zakariya University
Multan, Pakistan 01.2017 - 01.2021
High School Diploma - Science, Math, Statistics
Britain International College
Multan, Pakistan 03.2015 - 02.2017
Skills
- Written correspondence
- Resource allocation
- Policy and procedure development
- Event coordination
- Business administration
- Human resources best practices
- Operations management
- Reporting and documentation
- Microsoft Office expertise
- Public Relations
- File and data retrieval systems
- Complaint resolution
- Database administration
- Motivational leadership style
Languages
English
Fluent
Accomplishments
- Achieved Access Facebook partner online culture exchange project in between Turkey & Pakistan Students by completing task with accuracy and efficiency.
- Worked as Youth leader in PAK-US Alumni Network Multan Region.
- Successfully attended 2nd Future leaders conference in 2018.
- Attended Training workshop on climate change in 2019.
- Certificate of appreciation for active participation in community service project.
Affiliations
- National Association of Social Workers
Timeline
HR Administrator
Designer East Engineering Consultancy
05.2022 - Current
Business Manager
Dakhlay
03.2021 - 04.2022
Junior Administrator
Bait Ul Maal
02.2020 - 01.2021
HR Intern
Devinsta
08.2019 - 12.2019
Bachelor of Business Administration - Business, Commerce, Management
Bahaddin Zakariya University
01.2017 - 01.2021
High School Diploma - Science, Math, Statistics
Britain International College
03.2015 - 02.2017
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