Lubega Richard
Telecommunication Assistant/Receptionist.
Dubai
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Receptionist Administrator
NEXUS INSURANCE BROKERS
Dubai
09.2021 - 08.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
Concierge
Speke Resort Munyonyo
Kampala
01.2015 - 01.2017
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Excellent Customer Service Certificate - Customer Service
Laurels Training Institute
Dubai 06.2023 - 07.2023
Specialist In Community College Teaching - Customer Service
St Anthony High School
Uganda 01.2010 - 10.2013
Skills
Document retrieval
undefinedTimeline
Excellent Customer Service Certificate - Customer Service
Laurels Training Institute
06.2023 - 07.2023
Receptionist Administrator
NEXUS INSURANCE BROKERS
09.2021 - 08.2023
Concierge
Speke Resort Munyonyo
01.2015 - 01.2017
Specialist In Community College Teaching - Customer Service
St Anthony High School
01.2010 - 10.2013
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