Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Lubna Al-Hoshan

Riyadh,Riyadh Region

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic, friendly and hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Protocol Manager

The Saudi Investment Bank
12.2024 - Current
  • Established and led Protocol Department, enhancing executive engagement and institutional image.
  • Planned and executed projects with rigorous risk assessment and mitigation strategies.
  • Organized major international conferences including:

- Capital Market Forum

- EFG Hermes Conference

- Morgan Stanley Conference

- GCC Exchange Conference.

  • Direct the internal events and Board of Directors meetings, ensuring compliance with governance standards.
  • Coordinate VIP visits and ministerial receptions, applying highest standards of protocol practices.
  • Designed official Protocol Handbook, establishing a unified reference guide across the Bank.
  • Oversaw strategic agreement signings, sponsorships, and partnerships to reinforce national initiatives.
  • Managed media coverage, press releases, and public appearances of the Chairman's and CEO's for consistent messaging.

Protocol Manager

SAMI
04.2024 - 11.2024
  • Planning and organizing events

Coordinating logistics, such as venue selection, and seating arrangements, creating event agendas and scripts.

  • Managing the VIP Guest Lists

This includes inviting guests, tracking RSVPs, and ensuring that all guests are properly accommodated.

  • Enforcing Protocol

The knowledge about the rules and customs that govern official events, and the responsibility for ensuring that these rules are followed by all attendees.

  • Liaising with Stakeholders

Work closely with a variety of stakeholders, including government officials, dignitaries, and event organizers. They must be able to build and maintain relationships with these individuals.

  • Managing Crises

Handle unexpected situations that may arise during events to think quickly and make decisions under pressure.

  • External Exhibitions, Conferences, Events

Leading external exhibitions, conferences, and events combination of strategic planning, effective communication, and strong execution, breakdown of key responsibilities.



Workplace Services Manager

SAMI
Riyadh
02.2023 - 04.2024
  • SAMI HQ expansion

-Conducting expansion business case study
-Increasing HQ capacity by 53%
-Leading expansion furnishing, equipping, internal branding
-Leading expansion inspections and operations
-Equipping expansion with data center, CCTV and Fiber Optic Technology

  • Renovations and Enhancements

-Enhancing Lobby, VIP lounges and BoD meeting room

-Increasing HQ's flexibility and functionality

  • Managing 4 Facilities

-Catering and hospitality

-Operation and maintenance

-Teams relocation

  • Tackling SAMI’s Facilities’ Findings and Gaps According to High Standards
  • Establishing the Workplace Services Dprt. and Building it’s Structure
  • Leading VIP meetings and visits

Office Services Team Lead - Facility Department

SAMI
04.2021 - 02.2023
  • Leading the preparations of 3 administrative facilities
  • Providing facilities services and managing interior design
  • Managing budget and procurement process Managing employees on-boarding and engagement
  • Controlling inventory
  • Managing occupancy
  • Supporting internal and external events and exhibitions

Support Services Specialist- Business Support

SAMI
07.2018 - 04.2021
  • On-boarding employees
  • Logistics.
  • Fleet management
  • Handling procurement and finance process
  • Special occasions management
  • Managing daily & events catering

Education

Bachelors of Arts in French Language & Translation
Princess Norah Bint Abdulrahman University
2016

Skills

  • Excellent communication skills
  • Highly organized and motivated
  • Motivational leadership
  • Negotiations
  • Cost-effective budget control



Certification

  • Women in Business Program - 2023 Riyadh
  • Arts of Positive Communication - 2023 Riyadh
  • Corporations and Organizations System Training Course - 2023 Riyadh
  • Speed of Trust Course - 2022 Riyadh
  • First Aid - Life Ambassador First-aid program- 2021 Riyadh
  • Strategic Planning and Execution/ Harvard- 2021 Riyadh
  • Creative Problem Solving and Decision Making- 2019 Dubai
  • Project Management Excellence- 2019 Riyadh
  • Certified Lead Auditor Course- 2019 Riyadh
  • Dealing with other according to personal patterns- 2019 Riyadh

Additional Information

MAJOR PROJECTS

  • Mowaamah Certificate

Creating suitable workplace for people with disabilities.

  • SAMI's Protocol Guidelines

Creating the protocol guideline that contains the high level guidelines.

  • New HQ Office

Part of preparing, planning, managing and facilitating the relocation to the new HQ office

  • World Defense Show

-Managing the Support Services Team and managing external agencies with the architecture and the
interior designs of SAMI's pavilion.

-Management of VIP lounge and Excellency’s lounge including reception, catering, furnishing, all-day services and VIP setup based on SAMI’s guidelines.

-Management of SAMI’s stand regarding storage, catering, furnishing and hospitality.

  • Training Centre

Saving +1,000,000sr yearly for HR by building an in-house training center.

ACHIEVEMENTS

  • Outstanding appraisal for 4 years.
  • ISO 45001, standard of management systems of occupational health and safety.

Languages

Arabic
Native language
English
Advanced
C1
French
Advanced
C1

Timeline

Protocol Manager

The Saudi Investment Bank
12.2024 - Current

Protocol Manager

SAMI
04.2024 - 11.2024

Workplace Services Manager

SAMI
02.2023 - 04.2024

Office Services Team Lead - Facility Department

SAMI
04.2021 - 02.2023

Support Services Specialist- Business Support

SAMI
07.2018 - 04.2021

Bachelors of Arts in French Language & Translation
Lubna Al-Hoshan