Lubna Ashruf
Dubai
Summary
To work in a creative and challenging environment where I could constantly learn and could use my talent to deliver solutions to the problems and also contribute to the development of the organization. I enjoy working as a team. I prefer working in a cooperative and helpful manner with other team members as opposed to working independently, focusing on team as well as on individual goals.
Overview
7
7
years of professional experience
Work History
Estimation Engineer
Arasca Lighting (Arabian Scandinavian General Trad
01.2015 - 03.2017
- Streamlined the bidding process by implementing a comprehensive estimation software system.
- Attended customer and vendor meetings to answer technical questions and complete required deliverables.
- Reduced estimation errors by conducting thorough reviews and revisions of project scopes and specifications.
- Communicated with project management, engineering, and purchasing personnel to solicit feedback on cost and lead-time estimation.
- Supported project managers throughout construction phases by providing up-to-date budget information as needed.
- Compared quotes against requests for quotations to identify gaps.
- Mentored junior engineers on best practices in cost estimation, helping them develop their skills more quickly.
SALES ADMIN & CREDIT CONTROLER
BAHRI & MAZROEI TRADING COMPANY LLC
10.2012 - 08.2014
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Reviewed customer accounts for compliance with repayment obligations.
- Obtained payments and entered details into system.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
SENIOR CUSTOMER SUPPORT ENGINEER
RELIANCE TELECOM
09.2010 - 05.2011
- Day to day admin related activities, maintaining general filing system, answering customer queries, managing junior customer support engineers.
- Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
- Increased first-call resolution rates through continuous training and process improvement initiatives.
- Mentored junior engineers, promoting skill development and fostering a positive team environment.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
- Reduced ticket resolution time by creating comprehensive documentation of common issues and resolutions.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Education
Bachelor of Science - Computer Science
College of Engineering, Poonjar-Kottayam, Kerala, Cochin University of Science And Technology (CUSAT)
Poonjar Eratupetta Kottayam Kerala.09.2010
CBSE - 12
St Antony’s Public School, Kottayam-Kerala, CBSE
Anakkalu Kanjirapally06.2007
CBSE - 10
St Antony’s Public School, Kottayam-Kerala, CBSE
Anakkal Kanjirapally07.2003
Skills
- Comprehensive problem solving abilities
- Capable of handling customers individually
- Able to meet customer requirement individually
- Willingness to learn
- Taking leadership
- Customer-service orientation
- Knowledge in SAP
- Material Takeoff
- Quantity Surveying
- Technical Analysis
- Cost Estimation
- Value Engineering
Mobile
+971, 55-9231173
Timeline
Estimation Engineer
Arasca Lighting (Arabian Scandinavian General Trad
01.2015 - 03.2017
SALES ADMIN & CREDIT CONTROLER
BAHRI & MAZROEI TRADING COMPANY LLC
10.2012 - 08.2014
SENIOR CUSTOMER SUPPORT ENGINEER
RELIANCE TELECOM
09.2010 - 05.2011
Bachelor of Science - Computer Science
College of Engineering, Poonjar-Kottayam, Kerala, Cochin University of Science And Technology (CUSAT)
CBSE - 12
St Antony’s Public School, Kottayam-Kerala, CBSE
CBSE - 10
St Antony’s Public School, Kottayam-Kerala, CBSE
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