Lubna Faisal

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Helping individuals who are internationally relocating. To ensure the clients avoid any legal issues that may occur in relation to obtain visas & other related immigration Documentation.

Must work within strict timelines & communicate with client via email or telephone.

Must be motivated , Energetic and able to work as a part of team.

Must ensure all the information provided by the client is Accurate and correct.

Preparing and checking all the Legal Documents.

• Interacting with customers directly and via telephone regularly
• Helping and advising customers about the company services and policies
• Reporting customer feedback to management and improving the services
• Publishing offers and services through social media, email & advertisements.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Answers phone calls in a pleasant, informed manner and providing information which reflects the training centre’s quality and reputation.
• Greets all incoming students, families and guests respectfully and professionally.
• Develops a positive, welcoming and caring climate in the Front Office.
• Maintaining front office professionally.
• Directing all incoming calls to the appropriate staff member in a timely professional manner.
• Filing and copying and faxing of sensitive information.
• Arrives punctually and maintain attendance for students, teaching and non teaching staffs.
• Managing transportation requirements of students by closely coordinating with drivers.
• Provides children's personal needs in emergency situation.
• Circulating all notifications to the teachers, students and parents.
• Schedule the class timings of students and teachers and interacting with parents about class timings and all the other important notifications.
• Controlling and circulating of social media messages of the training centre regularly.
• Dispatching, receiving & distribution official documents such as courier and faxes.
• Maintaining all the correspondences to the training center professionally via E-mail, social media.
• Maintaining feedback records and monitoring all reviews and replying professionally in Face book and Google.
• Making all arrangements for the Board meetings, Teachers meeting, and staff meetings.

• Preparing weekly class schedule for various subjects
• Conducting practical lab as assigned by Head of department
• Assessing students work, conducting monthly test & Evaluation
• Tabulating performance of students and recommending for internal marks for various subjects
• Conducting study tours, seminars, symposiums, Technical presentations, internship

• Coordinating with clients and collecting various project requirements
• Analysis of the gathered requirements and prepare the design aspects
• Organizing work schedule and maintaining time sheet
• Monitoring and maintaining daily target as required in the project
• Create a Database as per module specification
• Checking and monitoring the raw materials for the manufacture of various products
• QC testing of product and reporting defects to management