Lubna Rahim
Dubai,UAE
Summary
Astute relationship management professional with extensive experience improving business service offerings. Actioned complaints and feedback quickly to elevate customer satisfaction. Developed staff training and management processes to maximise growth opportunities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Client Relationship Officer
MWT Global Education Consultancy
01.2024 - 01.2025
- Handled email, telephone, and walk-in inquiries from potential clients
- Promoted suitable programs and services of the institute
- Counseled prospective clients to identify career goals and convert them to applicants
- Maintained records to track and follow up on potential leads
Assistant Store Manager
Louis Philippe
Kochi, India
03.2023 - 07.2023
- Supervised store operations, including opening and closing, security, and inventory management
- Developed training for staff to address capability gaps
- Handled a team of 7 employees and conducted weekly briefings to improve store performance
Assistant Salon Manager
Cavinkare Private Limited
Kochi, India
01.2022 - 03.2023
- Provided professional and friendly service to clients
- Scheduled appointments and managed time effectively
- Recruited exceptional professionals to maintain salon standards
- Utilized social media marketing to increase client walk-ins
Customer Service Representative
Louis Philippe
Kochi, India
04.2018 - 06.2019
- Managed large amounts of incoming phone calls
- Identified customer needs to ensure satisfaction
- Handled customer complaints and provided appropriate solutions
- Maintained records of customer interactions and transactions
Education
BA - Philosophy
MG University
01.2015 - 01.2018
12th - Humanities
Edward Memorial
01.2013 - 01.2015
Skills
- Client communications
- Corporate communications
- Staff management
- Excellent interpersonal skills
- Retention and reactivation strategies
- Proactive and responsive
- MS Word
- Excel
- PowerPoint
- Strong team player
- Adaptable
- Reliable
- Data analytics
Languages
English
Native
Hindi
Native
Malayalam
Fluent
Personal Information
Visa status: Employment Visa
Custom
- Sujeesh, Area Salon Manager, Cavinkare Pvt Limited, +91-6282990810
- Nishad Noushad, Senior Store Manager, Louis Philippe-ABFRL, +91-7994102923
Timeline
Client Relationship Officer
MWT Global Education Consultancy
01.2024 - 01.2025
Assistant Store Manager
Louis Philippe
03.2023 - 07.2023
Assistant Salon Manager
Cavinkare Private Limited
01.2022 - 03.2023
Customer Service Representative
Louis Philippe
04.2018 - 06.2019
BA - Philosophy
MG University
01.2015 - 01.2018
12th - Humanities
Edward Memorial
01.2013 - 01.2015
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