Lucia Musyoki
Dubai,UAE
Summary
Communicative and organized Client Advisor with experience in providing exceptional client support services. Adapt at managing current and existing client relationships and formulating and implementing advice.
Overview
13
13
years of professional experience
Work History
Client Advisor -Easa
Saleh AlGurg Group-Better Life Home Appliances
, Dubai
01.2025 - Current
- Maintain current product knowledge on features and benefits of all equipments
- Answer customer questions about products, prices, availability product uses and credit term
- Determined marketing strategy changes by reviewing operating and statements and departmental sales record
- Contribute to team effort by motivating and effectively achieving targets
- Prepare sales contracts order forms, and inform customers of estimated delivery schedules
Client Advisor/ Team Leader
ALSHAYA GROUP -LE LABO FRAGRANCES & BEAUTY
09.2018 - 08.2024
- Demonstrate expert knowledge of the brands fragrances, including their intricate notes and inspiration behind each scent
- Represent the brand at exclusive events and product launches
- Deliver exceptional customer service to all potential / actual customers
- Acting as a contact between a company and its existing and potential markets
- Adjust priorities and manage time wisely in a fast-paced environment
- Communicate customer requests to management
- Supported sales team in achieving targets by upselling relevant products and services.
Sales Associate
LALS GROUP -US POLO ASSN -FASHION
, Dubai
05.2017 - 04.2018
- Responsible for showing and explaining the various styles of clothes to customers
- Provide exceptional customer service and advice on latest trends and help them select
- Maintained all operating standards by ensuring merchandising levels as per the brand VM guidelines
Customer Service
KENYA PORTS AUTHORITY -
01.2012 - 04.2016
- Addressed and resolved customer inquiries with efficiency and professionalism
- Managed the receipt and unpacking of material deliveries, ensuring inventory accuracy
- Conducted thorough quality control checks on products to maintain high standards
- Accurately documented orders and transactions, contributing to seamless operations
- Achieved notable customer satisfaction through dedicated service and attention to detail
Education
Diploma - Sales and Marketing
KENYA POLYTECHNIC UNIVERSITY
Certificate - Tourism And Communication
KENYA AVIATION COLLEGE
Skills
- Clear communication
- Tailored service offering
- Customer satisfaction drive
- Dispute resolution expertise
Accomplishments
- Sales success by increased client base
- Client satisfaction
- Meeting company targets
Timeline
Client Advisor -Easa
Saleh AlGurg Group-Better Life Home Appliances
01.2025 - Current
Client Advisor/ Team Leader
ALSHAYA GROUP -LE LABO FRAGRANCES & BEAUTY
09.2018 - 08.2024
Sales Associate
LALS GROUP -US POLO ASSN -FASHION
05.2017 - 04.2018
Customer Service
KENYA PORTS AUTHORITY -
01.2012 - 04.2016
Diploma - Sales and Marketing
KENYA POLYTECHNIC UNIVERSITY
Certificate - Tourism And Communication
KENYA AVIATION COLLEGE
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