Horse riding, yoga
Lucia Pecoraro
Real estate agent
Abu Dhabi
Summary
A friendly, energetic, reliable, highly motivated and enthusiastic customer service oriented professional with over 10 years of exceptional customer service experience in a multi language environment and 6 years of experience in residential property sales and expert in negotiation. I am proud to be the winner of the 2023 Sales Achievement award in the Toronto and GTA ( Great Toronto Area) real estate market for KW Living Realty Brokerage.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Real Estate Agent
Living Realty Inc, Brokerage
03.2019 - Current
- Marketed and sold properties for clients by hosting open houses and advertising online and in print.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Won the “2023 Sales Achievement Award”, generating over $50,000 in gross commission.
Senior Cabin Flight Attendant
Etihad Airways
12.2011 - 03.2018
- Monitored work performance of cabin crew on flight whilst consulting with the cockpit for travel briefings
- Dealt with VIP clients directly to ensure their comfort and satisfaction throughout the flight.
- Collected payment for retail products and accounted for benefit beauty products, latest accessories, gadgets and toys.
- Responsible for completing Medical, Safety, Passenger, and Onboard report.
- Mentoring new-hire flight attendants, planned and organized in flight service, helping them to develop customer service skills and perfecting cabinets securing techniques.
Waitress
Pizza Express
03.2011 - 10.2011
- Took orders and served food and beverages to patrons
- Checked with customers throughout their meal to ensure customer satisfaction
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress/Hostess
Park Plaza Victoria
11.2010 - 03.2011
- Responsible for greeting guests, retrieving reservation information
- Assisted in the handling and resolving customers' complaint, concern and question
- Created, confirmed, and canceled restaurant reservations serving breakfast
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
CIMe Grandi Impianti SpA Cinema
04.2009 - 06.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering the cinema and responded promptly to customer questions.
Salesperson
Compar Bata SpA
11.2008 - 02.2009
- Helped clients selecting shoes that will make them happy in terms of overall fit, style and their budget
- Cleaned and organized sales floor frequently to present optimal buying environment to customers
- Monitored trends and provided information to customers to maximized purchases
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Flight Attendant for Various Airlines
Alitalia SpA- Blue Express Blue Panorama-Airsal Linee Aeree Campane-Windjet SPA- Lauda Air
02.2003 - 01.2008
- Implemented security procedures and the confirmation of safety measures together with cabin and crew members.
- Coordinated the service arrangements together with food and beverage and on board tax-free shopping.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Education
Realtor Licence - undefined
Orea Real Estate College
Toronto, Canada 05.2018 - 2 2019
Expert Tour Operator Diploma - undefined
ITT Flavio Gioia
Amalfi, Italy 09.1996 - 7 2001
Skills
CMA software knowledge
Contract Negotiation
MLS expert
Marketing and advertising
Active Ontario Real Estate License
House showings
Interests
Timeline
Real Estate Agent
Living Realty Inc, Brokerage
03.2019 - Current
Realtor Licence - undefined
Orea Real Estate College
05.2018 - 2 2019
Senior Cabin Flight Attendant
Etihad Airways
12.2011 - 03.2018
Waitress
Pizza Express
03.2011 - 10.2011
Waitress/Hostess
Park Plaza Victoria
11.2010 - 03.2011
Cashier
CIMe Grandi Impianti SpA Cinema
04.2009 - 06.2010
Salesperson
Compar Bata SpA
11.2008 - 02.2009
Flight Attendant for Various Airlines
Alitalia SpA- Blue Express Blue Panorama-Airsal Linee Aeree Campane-Windjet SPA- Lauda Air
02.2003 - 01.2008
Expert Tour Operator Diploma - undefined
ITT Flavio Gioia
09.1996 - 7 2001