Salesforce - Delphi
Lucy Njau
Events Planner
Dubai,United Arab Emirates
Summary
Client-focused Event manager focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Event Coordinator
CATERPILLARSARLDUBAI
Dubai, United Arab Emirates
04.2019 - Current
- Organizing event logistics from start to finish, handling finer details such as shipping demo equipment, banners, and brochures
- Tracking costs for large-scale events to promote suitable budgetary governance
- Designing, budgeting, and leading execution of 160 -200 in-person, virtual, and hybrid events from conception to completion, with up to 150 attendees
- Collaborated with multiple internal and external stakeholders to deliver 55 flagship events since 2019
- Researching and scouting suitable event venues, maintaining updated list of venue profiles for future use
- Expertly negotiating rates, contracts with suppliers and maintaining close communication in lead up to event
- Manage administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions
- Owning logistical decision-making regarding guest schedules, transport, and event experience.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Event Sales Executive
INTERCONTINENTALDUBAIMARINA
Dubai, DU
04.2017 - 04.2019
- Identified new targets, developed new business leads, and presented product lines to customers Through Telesales and sales calls
- Contributed to 40% growth in 2018 by developing strong relationships with clients and up-selling additional services
- Increased sales by 30% offering advice on purchases and promoting additional products
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- CRM Delphi- Champion for sales team and new joiners
- Participated in weekly events meeting to update head of departments (HOD's) on definite and tentative events for each week
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Converted business leads generated through sales team, meeting broker, and telesales
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained meticulous client records to promote accurate invoicing and account continuity.
Group Sales Coordinator
SalesCoordinator, INTERCONTINENTALDUBAIMARINA
Dubai, United Arab Emirates
03.2016 - 03.2017
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Handled at least 25 calls per day to address customer inquiries and concerns.
- Maintained records related to sales, returns, and inventory availability
- Document organization such as contracts and banquet event orders and prepared all administration documents required by sales team
- Attend to telephone, fax, email inquiries in timely manner, weekly and monthly commercial related meetings
- Attend all sales department mail and maintain correspondence database
- Execute advertising/creative briefs, promotions, and mass mailing where requested
- Assist with compilation of annual budgets, business plan, and regular action plans
- Co-ordinate and maintain supply of corporate gifts and promotional flyers and stock of printed material
- Assist with planning and development of promotional strategies and marketing plans for hotel
- Telemarketing and distribution of sales lead following up on accounts to create demand / promote/highlight opportunities
- Follow up with internal and external guests for special request, bookings, complaints, Business Club and IHG Rewards memberships
- Used coordination and planning skills to achieve results according to schedule
Education
Some College (No Degree) - Business Management
West-Ford University
United Arab Emirates 01.2017 - 04.2018
High School Diploma -
Githunguri Girls High School
Kenya 02.1995 - 11.1999
Skills
Interpersonal Communication
Dependable and Responsible
MS Office
Problem-Solving
Flexible and Adaptable
Critical Thinking
Self-Motivated
Organization and Time Management
Teamwork and Collaboration
Planning and Coordination
Data Entry
Events logistics management
Digital marketing
Document conversion
Database administration
Meeting minutes
Project planning
Scheduling
Multi-line phone proficiency
Scheduling and calendar management
Records management
Social media knowledge
[Number] WPM typing speed
Software
Microsoft Office - Excel, Power Point, Word, Power BI, Office 35
Online Booking Too;s - Meeting Broker, Cvent, Opera
Webinar Platforms - Teams and Zoom
Vendor Management - Guided-buy, Coupa and FBM
Attendance - Civil Soft, Badge box
Accomplishments
- Cut event costs by an average of $18, 000 through strategic negotiations with vendors in year 2019.
- Executed over 35 events in 2019 - 2020
- Achieved an average of 95% guest satisfaction ratings for all events.
- Raised awareness for sustainable products through 5 corporate events. Used Microsoft Excel to develop inventory tracking spreadsheets which helped in post-event budgets reviews.
- Developed Microsoft forms for different Business units globally.
- Coordinated and supported different region to plan more that 5 events globally in 2022.
References
REFERENCES
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Event Coordinator
CATERPILLARSARLDUBAI
04.2019 - Current
Event Sales Executive
INTERCONTINENTALDUBAIMARINA
04.2017 - 04.2019
Some College (No Degree) - Business Management
West-Ford University
01.2017 - 04.2018
Group Sales Coordinator
SalesCoordinator, INTERCONTINENTALDUBAIMARINA
03.2016 - 03.2017
High School Diploma -
Githunguri Girls High School
02.1995 - 11.1999