Luis Ferreira
Mina Al Arab
Summary
A seasoned senior leader with a wealth of experience and a track record of driving major sales and profitability growth via motivational leadership, astute strategic planning and robust operational management. Extensive sales experience and proven skills in performance management, forecasting, pricing, P&L management, cost control, culture setting, market research, stock control and process improvement. Adept in turning around significantly underperforming operations, delivering exceptional standards of customer satisfaction and building elite teams via recruitment, training and mentoring. Dedicated, adaptable and resilient with a proactive, innovative and results-driven approach. Renowned for rapidly delivering pragmatic solutions to complex challenges and establishing harmonious, enduring and productive relationships with internal and external stakeholders.
Overview
16
16
years of professional experience
Work History
Career Break
Relocation to UAE
09.2024 - Current
General Sales Manager
Sytner Jaguar Land Rover Maidstone
Maidstone, Kent
04.2024 - 09.2024
- Spearheaded and trained dedicated high-achieving sales teams.
- Achieved exceptional client satisfaction feedback and ratings.
- Analysed sales to identify top-performing products.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Generated company growth through market expansion and sales.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Managed team of 25 staff, driving performance with motivational strategies to exceed sales targets.
General Used Car Sales Manager
Sytner Jaguar Land Rover Maidstone
08.2017 - 04.2024
- Responsible for the leadership and development of a cross-functional team of 24, strategic development, pricing, weekly budget forecasting, P&L, providing oversight to mitigate any bad debt and providing clear and accurate reporting
- Spearheaded turnaround of significantly declining sales resulting from increased competition to deliver sales growth of almost 200% within first four months, continued to growth until present.
- Achieved through assessment and redevelopment of strategy, motivational leadership and process improvement
- Delivered twofold profit growth in year two and threefold profit growth in year three, YOY growth continues.
- Exceeded annual consecutively sales targets through exceptional customer service and excellent deal-closing abilities selling vehicles nationwide.
- Drove optimal performance through provision of rigorous and targeted training to new and existing staff.
Used Car Sales Manager
Lookers Land Rover Battersea
01.2016 - 08.2017
- Responsible for leading sales activity, operational management, weekly budget forecasting, vehicle management, cost control, performance management and stock control
- Delivered annual growth consecutively, positioning our branch as number one for sales within group
- Achieved through rigorous attention to detail, establishing, engaging, motivating and implementing aspirational culture
- Additional duties included marketing used car stock, ensuring robust car preparation, conducting market research and managing disposals
- Held accountability for recruitment, training and management of sales staff, sourcing vehicles, forecasting, overseeing vehicle display and ensuring compliance with internal and manufacturer procedures
- Drove sales growth of 505 and exceeded budget, sales and finance & insurance revenue targets by 130%.
- Achieved through robust enquiry management and continually identifying cost reduction opportunities
- Turned around significant ongoing issues to establish high-performing and harmonious department and improve customer relationships.
Sales Executive
Land Rover Battersea
08.2014 - 01.2016
- Led car sales, achieving or exceeding all targets via exceptional customer service
- This included delivering annual sales target of 154 within eight months.
Senior Sales Executive
Lifestyle Europe
, West Sussex
09.2013 - 08.2014
- Motivated to drive sales within the department, I was able to find my way to excel and surpass my colleagues at the branch and within division for the number of vehicles sold.
- Held responsibility for the procurement of used car stock, providing training, prospecting and driving strong customer satisfaction.
Sales Executive and Assistant Sales Manager
Thames Motor Group Fiat, Jeep, Chrysler, Peugeot and Alfa Romeo
06.2012 - 09.2013
- Collected customer and market feedback and reported information to company leadership.
- Collaborated with product development teams to align offerings with market demands.
- Orchestrated targeted sales campaigns, amplifying product visibility and capturing new market segments.
Various Roles
Jacksons CI (Guernsey)
01.2009 - 06.2012
Education
NVQ Level 4 - Business Development and Administration
Inspire London
London09.2024
NVQ Level 4 - Business Management
Cepton
Portugal09.2008
A-Levels - Humanities
Mestre Martins Correia
Portugal06.2006
Skills
- Customer Satisfaction and Retention
- Persuasive negotiator
- Leadership
- Operational Management
- Strategy
- P&L Management
- Compliance
- Culture Setting
- Market Research
- Coaching & Mentoring
- Business development
- Problem-solving
Accomplishments
Nominated to the following training for career progression:
JLR Aspiring Head's of Business training 2019-2020
Sytner Elite Leadership 2022-2023
Sytner Used Car Sales Manager Nominee for 2021
Sytner Used Car Sales Manager Nominee for 2022
Leadership Style and Character
I consider myself as a Transformational Leader with a passion for change and transformation, I love to inspire my team and implement highly effective processes to help team growth and individuals achieve their objectives identifying their strengths and abilities, so that they can reach their full potential and subsequently the main goal of the retailer/team. I always have an eye on the future, always looking ahead and making sure there are steps in place to achieve the organization's goal consistently.
Sytner Elite Leadership course 2022-2023
JLR Aspiring Heads of Business 2019-2020
Languages
Portuguese
Native
English
Proficient
C2
French
Beginner
A1
Spanish
Beginner
A1
Timeline
Career Break
Relocation to UAE
09.2024 - Current
General Sales Manager
Sytner Jaguar Land Rover Maidstone
04.2024 - 09.2024
General Used Car Sales Manager
Sytner Jaguar Land Rover Maidstone
08.2017 - 04.2024
Used Car Sales Manager
Lookers Land Rover Battersea
01.2016 - 08.2017
Sales Executive
Land Rover Battersea
08.2014 - 01.2016
Senior Sales Executive
Lifestyle Europe
09.2013 - 08.2014
Sales Executive and Assistant Sales Manager
Thames Motor Group Fiat, Jeep, Chrysler, Peugeot and Alfa Romeo
06.2012 - 09.2013
Various Roles
Jacksons CI (Guernsey)
01.2009 - 06.2012
NVQ Level 4 - Business Development and Administration
Inspire London
NVQ Level 4 - Business Management
Cepton
A-Levels - Humanities
Mestre Martins Correia
Similar Profiles
Toby AndersonToby Anderson
HOA Maintenance Coordinator at O'Banion Relocation & Relocation ServicesHOA Maintenance Coordinator at O'Banion Relocation & Relocation Services
Sergio ViezcasSergio Viezcas
Driver at L&S RelocationDriver at L&S Relocation
Evan QuirkEvan Quirk
Alternate Transportation Associate at Tier One RelocationAlternate Transportation Associate at Tier One Relocation