Lukman Hossain
Dubai
Summary
Dedicated and proactive Security Supervisor seeking a challenging role in a reputable organization where I can apply my leadership abilities, security expertise and strong commitment to safety. Focused on delivering high-quality protection, enhancing guest and staff experience and supporting operational excellence. Motivated to contribute to the organization's success while continuously developing my professional skills and achieving long-term career growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Loss Prevention Shift Leader
JW Marriott Marquis Hotel Dubai
11.2023 - Current
- Follow the chain of command and report to the Assistant Operations Manager, Assistant Director and Director of Security.
- Perform duties according to the Duty Roster and maintain a strong service-oriented approach aligned with hotel standards.
- Supervise on-duty security personnel, ensuring performance, discipline and professional conduct.
- Protect guests, employees, hotel property and assets, act on behalf of hotel management in all security matters.
- Support operational departments and assist guests with directions, arrivals, departures and hotel facility information.
- Train and mentor new Loss Prevention Officers, conduct SOP assessments and ongoing job-knowledge training.
- Conduct pre-deployment inspections and briefings to ensure officers appearance, readiness and understanding of duties.
- Enforce discipline and investigate staff misconduct, reporting and documenting all findings.
- Perform regular patrols to ensure officer alertness, safety compliance and effective duty execution.
- Lead investigations involving criminal acts, theft, accidents and guest or staff incidents, prepare detailed reports.
- Maintain departmental integrity through surveillance, intelligence gathering and monitoring staff behavior.
- Manage access control and monitor suspicious activities to prevent security breaches.
- Maintain peace and order within hotel premises and professionally manage trespassers or difficult individuals.
- Support VVIP movements, special events, and high-security operations as required.
- Update senior security management on all security-related incidents and operational concerns.
- Inspect and monitor CCTV systems, fire-fighting equipment, walkie-talkies and alarmed perimeter doors.
- Conduct routine checks on fire exits, link doors, and all access points to prevent unauthorized entry.
- Maintain and control security documentation including occurrence books, gate passes, key registers and operational forms.
- Oversee shift scheduling, post allocations, external security coordination and meal rosters.
- Record daily activities, incidents and observations in the Daily Security Report.
- Attend shift briefings, departmental meetings, in-service training and hotel-approved courses.
CCTV Operator/ Acting Security Supervisor
Raffles Hotel Dubai (Accor Group)
08.2014 - 11.2023
- Monitor and operate CCTV systems, security alarms, and access-control points while authorizing and documenting entry into restricted areas.
- Lead and participate in emergency response procedures, including drills, hazard and safety inspections, incident investigations, interviews, and key-control audits.
- Conduct comprehensive patrols of all property areas, ensure room security and assist guests with room access in accordance with hotel protocols.
- Respond promptly to emergencies and accidents, coordinate with EMS and provide first aid/CPR when required.
- Collect incident-related information, prepare professional reports and maintain strict confidentiality of all records and documentation.
- Manage and de-escalate disturbances in line with company policies, address guest and employee complaints efficiently and diplomatically.
- Escort unauthorized or disruptive individuals from the property in a safe and controlled manner.
- Ensure adherence to fire safety, hotel security standards and alcoholic beverage control regulations.
- Request additional assistance using proper communication codes and provide required documentation to relevant personnel.
- Support management by assisting in the training, coaching and motivation of security staff, serve as a role model and point of contact for the open door/guarantee of fair treatment processes.
Security Officer
Raffles Hotel Dubai (Accor Group)
05.2012 - 07.2014
- Patrol all areas of the hotel regularly, ensuring fire walks are completed and properly documented.
- Monitor CCTV cameras, alarm systems and access control systems to ensure property security.
- Conduct daily physical hazard, safety and operational inspections across all departments.
- Respond promptly to accidents, incidents and emergencies, aid assistance guests and employees.
- Manage and defuse guest disturbances professionally, escort individuals off the property when required.
- Prepare comprehensive shift reports while maintaining full confidentiality of all loss-prevention/ Security documents.
- Conduct internal investigations, collect evidence and facilitate interviews with involved parties.
- Enforce hotel policies, procedures and safety regulations for guests, staff and contractor
- Support emergency response protocols, including fire alarms, evacuations and first-aid assistance.
- Handle lost and found items in accordance with hotel standards and maintain accurate records.
- Control access to restricted areas and monitor key issuance/return in compliance with key-control policies.
- Assist other departments with security-related matters and provide guidance on risk-prevention measures.
- Participate in emergency drills, safety training and regular LP/Security briefings.
- Report maintenance and safety hazards to engineering and ensure timely follow-up.
- Provide excellent guest service while maintaining a professional and vigilant presence throughout the property.
Security Officer (Team Leader)
Armani Hotel Dubai-Burj Khalifa (Transguard Group LLC)
01.2010 - 04.2012
- Oversee and monitor contractors, suppliers and vendors working on the property to ensure strict compliance with security protocols.
- Follow and implement all operational security procedures throughout the hotel.
- Protect guest areas, staff zones and all hotel facilities from unauthorized access or intrusion.
- Monitor and enforce access control procedures, ensuring only authorized individuals enter restricted or back-of-house areas.
- Maintain accurate key control records, issuing and retrieving departmental keys in line with hotel policy.
- Maintain continuous vigilance and report any security irregularities, risks or safety concerns. Keep the Security supervisor and management informed of all daily security matters and significant incidents.
Security Officer
Sharjah City Centre-Magic Planet (Transguard Group LLC)
08.2008 - 01.2010
- Patrol gaming areas, attractions and back-of-house zones to ensure customer and staff safety.
- Monitor CCTV and respond to suspicious activities, incidents or emergencies.
- Control access to restricted areas and manage key issuance and returns.
- Assist customer during accidents or medical situations and coordinate with mall security as needed.
- Support emergency procedures, including fire alarms and evacuations.
- Report safety hazards, maintenance issues and daily security incidents to supervisors/manager.
Education
BBA -
Bangladesh Open University
Dhaka-Bangladesh12-2026
HSC-Higher Secondary Certificate - undefined
Bhakurta Union High School & College
06.2008
Skills
- Possess strong communication and interpersonal abilities, with expert-level multitasking and time-management skills
- Demonstrated proficiency in team leadership and supervision, supported by advanced creative problem-solving and sound decision-making during routine operations and emergencies
- Highly skilled in computer operations and administrative tasks, including incident reporting systems and MS Office applications (Word, Excel, PowerPoint, Outlook)
- Experienced in operating CCTV surveillance systems, access-control software, and key-management procedures with a high degree of accuracy and reliability
- Well-versed in fire-alarm systems, safety equipment and emergency-response protocols, including medical and evacuation procedures
- Maintain a strong customer-service focus and consistently uphold hospitality and security standards across all duties
Accomplishments
· Achieved higher operational efficiency by completing daily security inspections, patrols, CCTV monitoring and incident reporting with accuracy and consistency.
· Supervised a team of security officers, ensuring discipline, performance and full compliance with hotel security standards and SOPs.
· Achieved improved incident response time by effectively coordinating emergency procedures, fire drills and evacuation readiness with HSE and Engineering teams.
· Achieved stronger access control through accurate key-control management, auditing and verification of all restricted-area authorizations.
· Achieved enhanced guest & staff safety by assisting with high-risk incidents, resolving conflicts professionally and providing quick support during emergencies.
· Achieved smoother shift operations by helping with duty allocations, team briefing, post deployments and cross-department coordination.
· Achieved reduction in security gaps by identifying vulnerabilities and ensuring corrective actions were followed through promptly.
· Achieved improved team performance through continuous coaching, training and mentoring of new and existing officers.
Certification
- Global Security University International Tier 1,2 &3 Digital Learning Zone Mar 2023
- Embark- Leadership Training JW Marriott Learning & Development Mar 2024
- Basic Fire Fighting Training Dubai Police Academy May 2024
- Basic First Aid Responder CPR & AED Dubai Police Academy May 2024
- POD (Handling People of Determination) Dubai Police Academy May 2025
- Security Professional Certificate SIRA May 2024
- FRHI & Accor group related all training's Conducted by L&D department
- PMS (Opera system training) Digital Learning Zone May 2024
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Arabic
Elementary (A2)
Bengali
Bilingual or Proficient (C2)
Timeline
Loss Prevention Shift Leader
JW Marriott Marquis Hotel Dubai
11.2023 - Current
CCTV Operator/ Acting Security Supervisor
Raffles Hotel Dubai (Accor Group)
08.2014 - 11.2023
Security Officer
Raffles Hotel Dubai (Accor Group)
05.2012 - 07.2014
Security Officer (Team Leader)
Armani Hotel Dubai-Burj Khalifa (Transguard Group LLC)
01.2010 - 04.2012
Security Officer
Sharjah City Centre-Magic Planet (Transguard Group LLC)
08.2008 - 01.2010
HSC-Higher Secondary Certificate - undefined
Bhakurta Union High School & College
BBA -
Bangladesh Open University