IVAN SSEMPIJJA
STORE KEEPER
DUBAI, UAE,DUBAI SPORTS CITY
Summary
- Responsible Store keeper assistant with 2 years of experience providing sales services. Honest worker excelling in loss prevention strategies. Organised and proficient in restocking store merchandise to guarantee product availability for customers.
- Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, merchandising.
Driven Store keeper skilled in providing creative solutions to customer complaints.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Guest Concierge
EMRIL SERVICES LLC
Dubai, UAE
11.2021 - Current
- Worked closely with guests, some of VIP or celebrity status and always respected their privacy.
- Explained security policies and procedures to guests and hotel staff to ensure that everyone was informed.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Updated the front desk's concierge book daily so that guests had access to relevant local information.
- Interviewed individuals following specific questions to compile pertinent information.
- Provided accurate information to help resolve queries and concerns.
- Remained calm to process information in stressful situations.
- Eased stress and anxiety when delivering correspondence.
- Maintained clean and hygienic areas of work.
- Maintained strict impartiality and confidentiality.
STORE KEEPER
FLYING TIGER COPENHAGEN
DUBAI, UNITED ARAB EMIRATES
12.2023 - Current
- Updated pricing and promotions to fulfil store goals.
- Handled escalated customer concerns to build retention.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Education
Bachelor of Business Administration - HUMANITIES - Bachelour in Social Work And Social Administration
METROPOLITAN INTERNATIONAL UNIVERSITY
Kampala, Uganda 01.2017 - 11.2020
A-Levels - Advanced Secondary Education
GOLDEN SECONDARY SCHOOL KAMPALA
UGANDA 01.2016 - 10.2018
Skills
- Customer-focused
- Knowledge of Microsoft ware tools
- Problem-solving
- Communication skills
- Marketing
- Time management
- Accounting
- Social media marketing
- Multilingual
Languages
English
NATIVE LANGUAGE
German
Beginner
A1
Swahili
Intermediate
B1
Arabic
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
STORE KEEPER
FLYING TIGER COPENHAGEN
12.2023 - Current
Guest Concierge
EMRIL SERVICES LLC
11.2021 - Current
Bachelor of Business Administration - HUMANITIES - Bachelour in Social Work And Social Administration
METROPOLITAN INTERNATIONAL UNIVERSITY
01.2017 - 11.2020
A-Levels - Advanced Secondary Education
GOLDEN SECONDARY SCHOOL KAMPALA
01.2016 - 10.2018
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