LULE WYCLEF
STORE MANAGER
Abu Dhabi,AZ
Summary
An ambitious, highly motivated energetic person with excellent marketing, business development skills. Experience maintenance and repair for established .A result oriented professional with proven ability to get results, generate revenue, improve service as well as reduce costs.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
7
7
years of professional experience
Work History
Store Manager
Cartel Coffee Roasters
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Aldo Accessories Apparel LLC Company. Abu Dhabi
12.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
SENIOR Barista
JOUD COFFEE
11.2017 - 12.2020
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
- Collaborated closely with team members to boost productivity during peak hours.
- Promoted sustainable practices by implementing recycling initiatives and incorporating eco-friendly products into daily operations.
- Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Advanced certificate - ORDINARY LEVEL
Education
Skills
- Adherence to Ethical Guidelines
- Strong Organizational Abilities
- Effective Verbal Communication
- Effective Team Leadership
- Detail-Oriented Approach
- Effective Problem Resolution
- Proficient Team Collaborator
- Positive Attitude Toward Change
- Client Engagement
- Analytical Problem-Solving
- Customer Engagement
- Time Management Expertise
- Stock Control Management
- Coaching Experience
- Collaborative Team Guidance
- Store Operations Management
- Customer Service Oversight
- Store Efficiency Optimization
- Mentorship Programs
- Cash Handling Proficiency
- Retail inventory management
- Strategic Scheduling Expertise
- Employee training
- Inventory control
- Recruitment and hiring
- Team motivation
- Team building and leadership
- Staff management
- Employee Oversight
- Workforce Scheduling
- Strategic Work Organization
- Stock Control Oversight
- Proficient Loss Prevention Techniques
Personal Information
- Nationality: Ugandan
- Marital Status: MARRIED
Disclaimer
I hereby declare that the above provided information is to the best of my knowledge true and accurate and that should my application meet you positive consideration, I shall discharge my duties to the satisfaction of the company.
Career Statement
To be in a position where I can maximize my potential as a productive and active individual giving quality performance at all times for the attainment of the goals of the organization.
Languages
English
Upper intermediate (B2)
Arabic
Beginner (A1)
Timeline
Store Manager
Cartel Coffee Roasters
07.2022 - Current
Sales Associate
Aldo Accessories Apparel LLC Company. Abu Dhabi
12.2020 - 07.2021
SENIOR Barista
JOUD COFFEE
11.2017 - 12.2020
Advanced certificate - ORDINARY LEVEL
Education
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