Luna Almuhanna
Dubai
Summary
Operations and Project Coordination professional with expertise in managing large-scale events (500-1,000+ attendees) and streamlining processes to ensure seamless, memorable experiences under pressure.
Overview
5
5
years of professional experience
Work History
Transaction Coordinator
MyAbode
Toronto, Canada
10.2024 - 04.2026
- Managed 200+ transactions per month, ensuring compliance and quality control by validating documentation such as agreements of purchase and sale, agency forms, and FINTRAC requirements.
- Served as the primary point of contact for agents, resolving inquiries related to transactions, commissions, and documentation within 24 to 48 hours.
- Coordinated with agents, brokerages, lawyers, and internal departments to ensure smooth transaction processing and timely closings.
- Managed distribution of commission and client cheques exceeding $100,000, coordinated follow-ups with stakeholders to ensure timely processing.
- Tracked and confirmed closing details for sales and lease transactions, maintaining accurate and up-to-date records.
- Supported daily operations by handling calls, emails, couriers, and administrative workflows in a fast-paced environment.
- Verified transaction data using LoneWolf trade sheets to ensure accuracy and completeness.
Event Coordinator
Toronto Kids Fashion Week
Toronto, Canada
06.2024 - 06.2025
- Coordinated on-site execution of events, ensuring smooth delivery of all planned activities, and logistics.
- Collaborated with clients and event teams to coordinate logistics, timelines, and operational requirements.
- Oversaw registration and ticketing processes while providing high-quality guest support and customer service.
- Troubleshot and resolved on-site issues in real time to maintain seamless event operations.
- Monitored event progress and implemented adjustments as needed to ensure successful execution.
- Assisted Event Managers with operational coordination and post-event evaluations to support continuous improvement.
- Demonstrated strong multitasking, communication, and organizational skills in fast-paced event environments.
Receptionist
Right At Home Realty
Toronto, Canada
07.2024 - 10.2024
- Managed incoming head office calls, providing assistance or directing as needed.
- Promptly responded to emails to ensure effective communication.
- Welcomed guests to the head office and offered support as required.
- Distributed the balance of commission cheques to branches.
- Opened and routed couriers and handled incoming and outgoing mail.
- Assisted in ordering and replenishing office supplies.
- Performed other duties as assigned by Management.
Event Operations Assistant
BBW International Events
Toronto, Canada
09.2023 - 07.2024
- Coordinated guest registration and check-in processes for high-volume events, ensuring smooth attendee flow and positive guest experience.
- Provided front-line guest support by answering inquiries, resolving concerns, and maintaining professional customer service standards.
- Assisted with event setup and venue preparation, including seating arrangements, décor coordination, and backstage organization.
- Managed backstage logistics to ensure participants, schedules, and event activities operated efficiently and on time.
- Troubleshot and resolved on-site operational issues in real time to support seamless event execution.
- Collaborated with event teams and coordinators to maintain organization and workflow throughout live events.
Barista
Aroma Espresso Bar
Toronto, Canada
06.2021 - 12.2022
- Delivered high-quality customer service in a fast-paced environment, serving 100+ customers daily while maintaining efficiency and accuracy.
- Managed opening and closing operations including cash balancing, inventory restocking, and workstation setup.
- Trained and supported new team members, including onboarding a new manager on daily operational procedures.
- Processed cash and card transactions accurately while handling customer inquiries and resolving issues professionally.
- Maintained organized workstations and supported smooth workflow during peak service hours.
Education
Bachelor of Arts - Communication Studies
York University
North York, Canada01-2023
Skills
- Problem-solving
- Adaptability
- Time management
- Communication
- Client Relations
- Compliance and Quality Control
- MS Office Suite
- Google Workspace
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Transaction Coordinator
MyAbode
10.2024 - 04.2026
Receptionist
Right At Home Realty
07.2024 - 10.2024
Event Coordinator
Toronto Kids Fashion Week
06.2024 - 06.2025
Event Operations Assistant
BBW International Events
09.2023 - 07.2024
Barista
Aroma Espresso Bar
06.2021 - 12.2022
Bachelor of Arts - Communication Studies
York University