Luna Durkam
Dubai
Summary
Dynamic Bar Manager with a proven track record at Multitasking Management, enhancing bar revenue through innovative promotions and specialty drinks. Excelled in vendor relationship management and event coordination, while fostering team growth and customer satisfaction. Skilled in performance monitoring and relationship building, adept at creating memorable customer experiences.
Overview
4
4
years of professional experience
Work History
Bar Manager, Sky Bar
Multitasking Management.
04.2019 - 02.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Door Manager
Communication, Bookings, Managing Clients
02.2017 - 02.2019
- Dealt professionally with colleagues, visitors and customers.
- Used de-escalation techniques to address issues and resolve conflicts.
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Supervised customer-facing personnel and contract employees.
Education
Bachelor of Architecture - Engineering (Pre-Engineering)
International University For Science & Technology
03.2018
Skills
- Performance monitoring
- Vendor Relationship Management
- Event Coordination
- Outgoing Personality
- Relationship Building
- Marketing Plan Development
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Bar Manager, Sky Bar
Multitasking Management.
04.2019 - 02.2021
Door Manager
Communication, Bookings, Managing Clients
02.2017 - 02.2019
Bachelor of Architecture - Engineering (Pre-Engineering)
International University For Science & Technology
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