LUNA KHALIFEH
Dubai,UAE
Summary
Detail-oriented professional with extensive experience in leadership and team supervision, specializing in training and onboarding processes. Proven ability to enhance communication and customer service, contributing to effective inventory control and accurate reporting. Skilled in Microsoft Office and Excel, with a strong commitment to continuous learning and professional development.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Shop Supervisor / Senior Beauty Ambassador
L’Occitane En Provence
11.2021 - 11.2025
- Promoted from Senior Beauty Ambassador to Shop Supervisor for outstanding performance and leadership.
- Oversaw day-to-day store operations, sales, and inventory control.
- Opened two new branches and coordinated full store launch activities.
- Trained and onboarded new staff; led customer service and visual merchandising training sessions.
- Participated in Leadership Elevation & Onboarding Program with Chalhoub Regional Team in Dubai.
Hospital Pharmacy Intern
Beirut Cardiac Institute
Beirut
10.2023 - 02.2024
- Rotations: Pharmacy, Paediatrics, ICU, CCU, Internal Medicine, Emergency Department
- Dispensed medications.
- Supported ward supply, sterile compounding, and stock control.
- Gained exposure to inpatient/outpatient pharmacy workflow and safety compliance.
Pharmacy Assistant
La Madone Pharmacy
Beirut
12.2020 - 06.2021
- Assisted pharmacists in dispensing and labelling medications.
- Monitored stock levels and applied FEFO (First-Expiry-First-Out) system.
- Counselling patients on medication use and safety.
- Handled daily opening/closing operations and prescription coordination.
- Reviewed purchase orders and shipments to verify accuracy against current stock levels.
Pharmacy Logistics
Fattal Pharmaceutical Distribution
Beirut
06.2019 - 12.2020
- Supported warehouse operations for pharmaceutical products under GDP guidelines.
- Gained hands-on knowledge in cold-chain management, labelling, and stock organization.
- Assisted in handling returned and damaged items, applying company protocols for quarantine, documentation, and reporting.
- Learned about distribution processes between pharmaceutical suppliers, pharmacies, and hospitals.
- Updated tracking system to improve parcel locating accuracy.
- Improved warehouse organisation, enhancing storage capacity.
Education
Bachelor of Pharmacy - BPharm
Lebanese International University
Beirut, Lebanon 01.2019 - 01.2025
Skills
- Fast learner & detail-oriented
- Excellent communication & customer service
- Leadership & team supervision
- Training & onboarding new employees
- Inventory control & reporting accuracy
- Microsoft Office, Excel & email correspondence
Languages
Languages: Arabic (Native) | English (Fluent) | French (Advanced)
REFERENCES
Available upon request
TRAININGS & CERTIFICATIONS
- Leadership Elevation Seminar — L’Occitane / Chalhoub Group
- Customer Service Excellence & Product Knowledge Training — L’Occitane
- Visual Merchandising & New Product Launch Workshops — L’Occitane
- Omni Scientific Congress Across Regions – Dubai (Nov 2024)
- 14.5 CPD Points — DHA Accredited
- 15 CPD Points — CPD Accredited
- Pharmacy Webinars & Continuous Professional Development (CPD)
- In-pharmacy and hospital practical training
TECHNICAL & PHARMACEUTICAL KNOWLEDGE
- Extensive knowledge of drug dosage forms and storage conditions (temperature, humidity, and light sensitivity standards)
- Familiar with Good Distribution Practice (GDP) and cold-chain handling
Certification
- Leadership Elevation Seminar — L’Occitane / Chalhoub Group
- Customer Service Excellence & Product Knowledge Training — L’Occitane
- Visual Merchandising & New Product Launch Workshops — L’Occitane
- Omni Scientific Congress Across Regions – Dubai (Nov 2024)
- 14.5 CPD Points — DHA Accredited
- 15 CPD Points — CPD Accredited
- Pharmacy Webinars & Continuous Professional Development (CPD)
- In-pharmacy and hospital practical training
Timeline
Hospital Pharmacy Intern
Beirut Cardiac Institute
10.2023 - 02.2024
Shop Supervisor / Senior Beauty Ambassador
L’Occitane En Provence
11.2021 - 11.2025
Pharmacy Assistant
La Madone Pharmacy
12.2020 - 06.2021
Pharmacy Logistics
Fattal Pharmaceutical Distribution
06.2019 - 12.2020
Bachelor of Pharmacy - BPharm
Lebanese International University
01.2019 - 01.2025