Lungani Ntuli
Dubai
Summary
A seasoned professional with a successful background as a Bellman who is skilled in front-of-house operations. With a wealth of expertise in providing outstanding customer service, handling a variety of roles, and delivering flawless hotel guest experiences. I'm keen to bring these abilities to your esteemed team.
Overview
4
4
years of professional experience
Work History
Bellman
THE LANA DUBAI
Dubai
10.2023 - Current
- Greet guest by their name and assist guests upon arrival, providing a warm and welcoming atmosphere
- Collaborate with other departments to ensure smooth communication and cooperation for the overall guest experience
- Answer guest inquiries regarding hotel services, room reservations, and local attractions
- Collaborated with the front desk and concierge to coordinate guest services and maintain smooth operations
- Provided top-notch butler services to VIP guests, demonstrating excellent organizational & communication skills
- Handle guest luggage with care, ensuring its prompt delivery to designated rooms
- Uphold the hotel standards of service excellence and professionalism
- Maintain a clean and organized lobby area, contributing to the overall ambiance of the hotel
Bellboy
SOFITEL ABU DHABI
Durban
11.2022 - 09.2023
- Always be pleasant, accommodating, and respectful to both guests and coworkers
- Give guests a tour of the facility and an orientation to their rooms
- Recognize every guest, anticipate, and attend to their needs in terms of services, help guests with disabilities, and express sincere gratitude to them
- Analyze and visually confirm data in a range of formats
- Informing the guest about the parking procedure
- Be mindful of the departmental schedule and consistently arrive on time for your shifts
- Be vigilant in maintaining the safety and security of guests, reporting any suspicious activity to the appropriate authorities
- Always be pleasant, accommodating, and respectful to both guests and coworkers.
Bellboy
THE OYSTER BOX
UMHLANGA
02.2021 - 09.2022
- Maintained cleanliness in lobby areas and other public spaces in accordance with hotel standards.
- Organized transportation for guests to various destinations in a timely manner.
- Coordinated with housekeeping staff for turn down service and ensure that rooms are ready for new arrivals and check outs on time according to established standards of excellence.
- Transported guests' luggage to and from their rooms using appropriate equipment such as bell carts or hand trucks.
- Delivered messages and packages between departments within the hotel as well as outside vendors and guests.
Bellboy
HILTON HOTEL
Durban
02.2020 - 01.2021
- Greeted guests coming in and held doors open for people entering building.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Reported room or property issues to maintenance staff for repairs.
- Posted and maintained public signage for hotel.
- Completed baggage insurance forms.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Education
Diploma in Hospitality -
INTERNATIONAL HOTEL SCHOOL
12.2019
National Senior Certificate -
GREYTOWN HIGH SCHOOL
12.2018
Skills
- Good Communication Skills
- Culinary Expertise
- Multi-tasking
- Quick Comprehension
- Computer Literacy Skills
- Adaptability
- Problem Solving
- Customer Focus
- Guest Services
- Heavy Lifting
- Suitcase storage
References
REFERENCES WILL BE PROVIDED UPON REQUEST
Timeline
Bellman
THE LANA DUBAI
10.2023 - Current
Bellboy
SOFITEL ABU DHABI
11.2022 - 09.2023
Bellboy
THE OYSTER BOX
02.2021 - 09.2022
Bellboy
HILTON HOTEL
02.2020 - 01.2021
Diploma in Hospitality -
INTERNATIONAL HOTEL SCHOOL
National Senior Certificate -
GREYTOWN HIGH SCHOOL
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