Luyanda Ndlovu
Durban
Summary
I have a positive and strong attitude to ensuring I give exceptional customer service at all times through listening attentively, clear, and effective communication, and ensuring I cultivate a positive image of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
BetBricks777
2023.09 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Performed data entry tasks to ensure record accuracy.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
ESL Teacher
AII LANGUAGE CENTER
Phnom Penh
2023.06 - 2024.09
- Encouraged students to think critically and ask questions.
- Ensured a safe environment for all students by following school policies.
- Adapted teaching methods based on the needs of individual students.
- Developed lesson plans to teach course materials according to schedule.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
Call Center Representative
OUTWORX
Durban
2021.01 - 2022.01
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints regarding communication system malfunctions or other issues.
Cultural Representative
walt disney
Florida
2017.02 - 2018.02
- Greet guests upon arrival and ensure they feel welcome
- Assist in reservation making and checking in
- Conduct informative cultural tours
- Teach and oversee various activities from my culture
Education
Some College (No Degree) - Teaching English as a Second Language (ESL)
Destination TEFL
Cambodia2023-04
Some College (No Degree) - Waste Water Treatment
Umbilo Technical College
South Africa2020-09
Some College (No Degree) - Cabin Crew
Skyy Aviation Academy
South Africa2015-12
Skills
- Data Entry
- Workflow Optimization
- Information Security
- Spreadsheet Management
- Database Administration
- Creative learning strategies
- Personalized Instruction
- Curriculum Development
- Intercultural Communication
- Cross-cultural Training
- Needs Assessment
- Attention to Detail
Affiliations
- reading
- swimming
Certification
- TEFL/TESOL Certificate
References
References available upon request.
Timeline
Administrative Assistant
BetBricks777
2023.09 - Current
ESL Teacher
AII LANGUAGE CENTER
2023.06 - 2024.09
Call Center Representative
OUTWORX
2021.01 - 2022.01
Cultural Representative
walt disney
2017.02 - 2018.02
Some College (No Degree) - Teaching English as a Second Language (ESL)
Destination TEFL
Some College (No Degree) - Waste Water Treatment
Umbilo Technical College
Some College (No Degree) - Cabin Crew
Skyy Aviation Academy