Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Luyanda Ndlovu

Luyanda Ndlovu

Durban

Summary

I have a positive and strong attitude to ensuring I give exceptional customer service at all times through listening attentively, clear, and effective communication, and ensuring I cultivate a positive image of the company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

BetBricks777
09.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Performed data entry tasks to ensure record accuracy.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

ESL Teacher

AII LANGUAGE CENTER
Phnom Penh
06.2023 - 09.2024
  • Encouraged students to think critically and ask questions.
  • Ensured a safe environment for all students by following school policies.
  • Adapted teaching methods based on the needs of individual students.
  • Developed lesson plans to teach course materials according to schedule.
  • Built relationships with students of diverse cultural, social and economic backgrounds.
  • Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.

Call Center Representative

OUTWORX
Durban
01.2021 - 01.2022
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints regarding communication system malfunctions or other issues.

Cultural Representative

walt disney
Florida
02.2017 - 02.2018
  • Greet guests upon arrival and ensure they feel welcome
  • Assist in reservation making and checking in
  • Conduct informative cultural tours
  • Teach and oversee various activities from my culture

Education

Some College (No Degree) - Teaching English as a Second Language (ESL)

Destination TEFL
Cambodia
04-2023

Some College (No Degree) - Waste Water Treatment

Umbilo Technical College
South Africa
09-2020

Some College (No Degree) - Cabin Crew

Skyy Aviation Academy
South Africa
12-2015

Skills

  • Data Entry
  • Workflow Optimization
  • Information Security
  • Spreadsheet Management
  • Database Administration
  • Creative learning strategies
  • Personalized Instruction
  • Curriculum Development
  • Intercultural Communication
  • Cross-cultural Training
  • Needs Assessment
  • Attention to Detail

Affiliations

  • reading
  • swimming

Certification

  • TEFL/TESOL Certificate

References

References available upon request.

Timeline

Administrative Assistant

BetBricks777
09.2023 - Current

ESL Teacher

AII LANGUAGE CENTER
06.2023 - 09.2024

Call Center Representative

OUTWORX
01.2021 - 01.2022

Cultural Representative

walt disney
02.2017 - 02.2018

Some College (No Degree) - Teaching English as a Second Language (ESL)

Destination TEFL

Some College (No Degree) - Waste Water Treatment

Umbilo Technical College

Some College (No Degree) - Cabin Crew

Skyy Aviation Academy

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Luyanda Ndlovu