LYAZZAT ESENBEKOVA
Dubai
Summary
Experienced Sales Associate and Fashion Consultant with a strong background in luxury retail and hospitality. Demonstrates exceptional skills in luxury customer service, fashion consulting, and clienteling, consistently meeting and exceeding sales targets. Recognised for maintaining Forbes service standards and building a loyal client base through personalised service and follow-ups. Proficient in POS Oracle Retail, Opera PMS, and MS Excel, with a high conversion rate driven by customer engagement and product knowledge. Fluent in three languages: Russian, Kyrgyz, English, seeking a customer-focused role within a premium brand or service-oriented company to leverage expertise in sales and client relationship management.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Kate Spade New York
10.2024 - Current
- Delivered exceptional customer service by understanding client needs and providing personalized styling and product recommendations
- Achieved and consistently exceeded individual and store sales targets through strong product knowledge and upselling techniques
- Managed POS transactions, returns, exchanges, and cash handling accurately
- Maintained visual merchandising standards according to brand guidelines and seasonal campaigns
- Worked effectively in a fast-paced, high-footfall mall environment
Sales Associate
DKNY
03.2022 - 09.2024
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience
- Shared new products and promotions with customer to encourage sales
- Delivered exceptional service by understanding customer needs and exceeding
- Monitored fitting rooms, assisting customers with sizes and recommendations to facilitate purchasing decisions
- Engaged with customers through social media and email to provide support and promote special offers
Front Desk Receptionist
Atlantis The Palm
12.2019 - 02.2022
- Delivered Forbes 5-Star service by providing a warm, personalized, and anticipatory guest experience at all times
- Managed guest check-in and check-out efficiently while ensuring accuracy, privacy, and attention to detail
- Resolved guest concerns and special requests promptly, following Forbes service recovery standards
- Operated OPERA PMS for reservations, billing, room allocation, and guest profiled
- Consistently upheld grooming, etiquette, and communication standards aligned with luxury hospitality expectations
Education
Diploma of Education - Banking and Financial Support Services
Kyrgyz Economic University
Bishkek, Kyrgyzstan01.2016
Skills
Luxury Sales Expertise
Product & Brand Knowledge
POS & Retail Operations
Upselling & Conversion Skills
Customer Service Excellence
Relationship Management
Visual Merchandising & Presentation
Problem Solving & Communication
Timeline
Sales Consultant
Kate Spade New York
10.2024 - Current
Sales Associate
DKNY
03.2022 - 09.2024
Front Desk Receptionist
Atlantis The Palm
12.2019 - 02.2022
Diploma of Education - Banking and Financial Support Services
Kyrgyz Economic University