Lyda Ann Tapispisan
Dubai
Summary
Experienced Branch Manager with more than 8 years of Exchange House Officer experience. Strong skills on leadership and day to day operations with strong organizational skills and ability to work independently and as a part of a team. I have administrative, operations, compliance, transaction monitoring, customer service and financial experience; eager to bring my expertise, explore new challenges and grow further in my career and personal development.
Customer Service Professional with extensive banking, finance, and exchange house experience. Client focused, goal oriented, team player with values focussing on hardwork and integrity
Overview
18
18
years of professional experience
Work History
Branch Manager
Lulu International Exchange Llc
Dubai
08.2023 - Current
- Company Overview: Extensive knowledge and experience on exchange house and customer service; overseeing the branch daily operations, cash and cheque handling, compliance and AML, planning and implementing strategies to achieve given targets, motivating and evaluating staffs, coordinating requests and information thru various channels and departments, and ensuring that everything adheres to the company policies.
- Extensive knowledge and experience on exchange house and customer service; overseeing the branch daily operations, cash and cheque handling, compliance and AML, planning and implementing strategies to achieve given targets, motivating and evaluating staffs, coordinating requests and information thru various channels and departments, and ensuring that everything adheres to the company policies.
Branch Supervisor
Delma Exchange
Dubai
08.2022 - 06.2023
- Overseeing the branch daily operations, cash and cheque handling, compliance and AML.
- Develop planning and implementing strategies to achieve given targets, motivating and evaluating staffs, coordinating requests and information thru various channels and departments, and ensuring that everything adheres to the company policies.
Senior Associate
Uae Exchange Centre Llc
Dubai
02.2016 - 08.2022
- Overseeing the branch daily operations, cash and cheque handling, compliance and AML.
- Assist the Branch Manager in planning and implementing strategies to achieve given targets, motivating and evaluating staffs, coordinating requests and information thru various channels and departments, and ensuring that everything adheres to the company policies.
Customer Service Officer
China Banking Corporation
Philippines
05.2007 - 08.2015
- Customer support and handling, internal control and compliance, cash handling and management, accounts and cheque verification.
Branch Manager
Lulu Exchange
Dubai
09.2023 - 01.2024
- Company Overview: Innaugurated Lulu Exchange's 300th global branch. Lead a team of nine professionals by developing and implementing strategies to achieve the targeted budgets and ensure adherence to regulatory bodies.
- Innaugurated Lulu Exchange's 300th global branch. Lead a team of nine professionals by developing and implementing strategies to achieve the targeted budgets and ensure adherence to regulatory bodies.
Education
Bachelor of Business Administration - Management
Notre Dame Of Dadiangas University
02.2016
Skills
- Customer Service
- Sales
- Operations
- Management
- Staffing
- Customer Handling
- Compliance
- Internal Control
- Cash Handling
- Cash Management
- Banking
- Financial Services
- Business Development
Languages
English
Tagalog
Total Work Experience
17 years 6 months
Personal Information
Nationality: Filipino
Certifications Courses
Management Trainee Program, China Bank Savings, Does not expire
Timeline
Branch Manager
Lulu Exchange
09.2023 - 01.2024
Branch Manager
Lulu International Exchange Llc
08.2023 - Current
Branch Supervisor
Delma Exchange
08.2022 - 06.2023
Senior Associate
Uae Exchange Centre Llc
02.2016 - 08.2022
Customer Service Officer
China Banking Corporation
05.2007 - 08.2015
Bachelor of Business Administration - Management
Notre Dame Of Dadiangas University
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