Lydia Jeptoo
Customer service
Dubai,Dubai
Summary
Compassionate and dedicated individual with strong communication skills an knack for problem-solving, making seamless transition to professional nanny role. Demonstrates proficiency in time management and adaptability. Committed to creating safe and nurturing environment to support children's growth and development.
Overview
7
7
years of professional experience
Work history
Professional nanny and a home tutor.
Maids cc
Dubai, United Arab Emirates
01.2025 - Current
- Provided comfort during distressing times, such as thunderstorms or minor injuries, which helped ease fear levels among children.
- Organised stimulating activities that catered to the individual interests of each child-leading to enriched personal development.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Coordinated children's movements between school property and off-site activities.
- Provided nutritious meals to promote healthy growth in children.
- Assisted with homework, ensuring good academic performance.
Bus Attendant
DPS-Modern Indian School
01.2021 - 06.2023
- Monitored children to ensure safety.
- Bus attendance register, making sure no student is left behind.
- Directed loading of students on the bus to prevent congestion and unsafe conditions.
- Consistently monitoring the route to ensure the driver is on schedule.
- Observed students interactions to ensure customer needs are being met.
- Helping students get on the bus and get off the bus, helping them cross the road and making sure to hand them over to an adult.
- Administering first aid kit in case of any accident or an emergency.
- Ensured safety by enforcing bus rules and regulations.
- Ensuring all students are dropped off and cleaning the bus interior.
Hostess
Sunset Grills
06.2020 - 01.2021
- Welcome guests in a warm and friendly manner.
- Ascertains their dining/lodging needs.
- Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Performs opening and closing duties, as needed.
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Cater to guests who require extra attention (e.g. children, elderly)
- Handle complaints and feedback from clients.
- Answer incoming calls and address customers' queries
- Assist wait staff as needed
Cashier
Link Hotel
02.2018 - 03.2019
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Resolves customer issues and answers questions.
- Processes return transactions.
- Itemizes and totals purchases by recording prices.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, card, or charge payments from customers and makes change for cash customers.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Education
Certificate - hospitality
Elgon View College
Computer package & programming - undefined
Rift Valley Technical Training Institute
Diploma - Special Education
Alison
Remote 10.2024 - 02.2025
Diploma - Health and safety
Alison
UAE 01.2025 -
Skills
- Microsoft Office
- Effective time management
- Ability to Multitask
- Fast learner
- Ability to work in a team
- Communication Skills
- Transport regulations knowledge
- Training in fire safety
- Tourist information sharing
- Patience and composure
- Handling special needs passengers
- Multitasking efficiency
- Travel policy enforcement
- Mentally agile
- Hospitality mindset
- GPS navigation systems use
- Disability awareness training
- Crisis handling
- Disability awareness
- Health and Safety Compliance
- Student records management
- Student safeguarding
- Health and safety supervision
- Record-keeping
- Disability assistance
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Professional nanny and a home tutor.
Maids cc
01.2025 - Current
Diploma - Health and safety
Alison
01.2025 -
Diploma - Special Education
Alison
10.2024 - 02.2025
Bus Attendant
DPS-Modern Indian School
01.2021 - 06.2023
Hostess
Sunset Grills
06.2020 - 01.2021
Cashier
Link Hotel
02.2018 - 03.2019
Computer package & programming - undefined
Rift Valley Technical Training Institute
Certificate - hospitality
Elgon View College
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