Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
LYDIA MEKONNON

LYDIA MEKONNON

Dubai

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Call centre agent

Gerrit vrieze
05.2025 - 12.2025
  • Handled customer queries focused on first-call resolution.
  • Achieved daily performance targets, aiding department progression towards sales goals.

Airport customer service agent

Swissport
12.2023 - 02.2025
  • Increased efficiency with timely check-in of passengers and their luggage.
  • Assisted in boarding process, ensuring smooth transition for all passengers.
  • Assisted passengers in navigating airport facilities, offering timely and accurate information.
  • Welcomed passengers and managed check-in procedures to provide smooth boarding processes.

Junior Passenger Service Agent

Dnata
11.2022 - 11.2023
  • Managed ticket counter operations diligently for streamlined processes.
  • Handled disruption cases such as denied boarding situations or flight cancellations calmly.
  • Collaborated effectively with security personnel for safe transit of passengers and luggage.

Groundstewardess

Aviapartner
04.2022 - 09.2023
  • Internship

Lounge Agent

Swissport
03.2021 - 11.2022
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.

Hotel Front Desk Receptionist

Hilton Hotel
01.2019 - 02.2021
  • Managed guest check-in and check-out processes efficiently, enhancing overall guest satisfaction.
  • Assisted with booking reservations using Hilton's property management system to streamline operations.
  • Resolved guest inquiries and complaints promptly, ensuring high standards of customer service.

Education

Aviation Services

MBO College Airport
Amsterdam
10.2022

Skills

  • Team collaboration
  • Customer service excellence
  • Patience and understanding
  • Conflict management
  • Driven and motivated
  • Communication proficiency
  • Thriving in high-pressure environments

LANGUAGES

Dutch, English, Amharic
Native

Timeline

Call centre agent

Gerrit vrieze
05.2025 - 12.2025

Airport customer service agent

Swissport
12.2023 - 02.2025

Junior Passenger Service Agent

Dnata
11.2022 - 11.2023

Groundstewardess

Aviapartner
04.2022 - 09.2023

Lounge Agent

Swissport
03.2021 - 11.2022

Hotel Front Desk Receptionist

Hilton Hotel
01.2019 - 02.2021

Aviation Services

MBO College Airport
LYDIA MEKONNON