Lydia Mmbaka Lugonzo
Housekeeping Team Leader
Dubai
Summary
Diligent housekeeping team leader with solid track record in leading housekeeping teams to maintain high standards of cleanliness and safety. Managed and trained staff to ensure efficient operations and customer satisfaction. Demonstrated leadership and strong organizational skills in maintaining orderly environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
House Keeping Team Leader
Movenpick Hotel & Apartments Burdubai
Dubai
09.2023 - Current
- Supervised and trained housekeeping staff to ensure high quality cleaning and maintenance services
- Conducted room inspections to ensure cleanliness and quality standards.
- Responding to guest complains: Addressing guest complaints and concern related to housekeeping
- Keeping accurate records of cleaning activities inventory and staff performance
- Managed inventory and equipment
- Coordinated with other departments to ensure seamless service delivery
- Implemented and maintained cleaning schedules procedures and standards
- Examine and determine the need for repair and replacement
- Recommend service improvement to management
- Perform cleaning duties when there is staff shortage
- Communicated repair needs to maintenance staff.
Housekeeping (Room Attendant)
Movenpick Hotel & Apartments Burdubai
11.2018 - 09.2023
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Education
Diploma -
Mombasa Technical University
01.2013 - 01.2016
Skills
- Excellent communication and interpersonal skills
- Time management and organization
- Attention to detail and quality control
- Inventory management and cost control
- Ability to work in a fast-paced environment
- Leadership and team management
Accomplishments
Heartist award, Employee of the month January 2023, December 2022 and March 2020
Personal Information
- Nationality: Kenya
- Visa Status: Employment Visa
Timeline
House Keeping Team Leader
Movenpick Hotel & Apartments Burdubai
09.2023 - Current
Housekeeping (Room Attendant)
Movenpick Hotel & Apartments Burdubai
11.2018 - 09.2023
Diploma -
Mombasa Technical University
01.2013 - 01.2016
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