Lydia Morcos

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

• Upskilled staff through targeted training opportunities, enhancing team capabilities.

• Analysed data and identified opportunities to minimize operating costs.

• Developed business plans to deliver sustained growth.

• Trained staff on best practices to achieve optimal productivity.

• Led and managed administrative staff to maintain right planning and smooth events daily operations.

• Established clear budgets and cost controls strategies to meet objectives.

• Represented organisations at seminars, conferences and business events.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Trained and supervised event staff to complete tasks on time.
• Developed creative themes for events and created related activities to engage attendees.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.