LYDIA MORCOS
Dubai
Summary
Accomplished professional with extensive expertise in guest experiences, financial transactions, and menu development. Demonstrates a strong focus on cost efficiency and operational efficiency, ensuring optimal performance strategies. Proven ability to foster professional relationships and enhance guest relations through effective customer communication. Adept at staff leadership and maintaining attentive to detail in all tasks. Committed to driving excellence in hospitality operations while pursuing continuous career growth.
Overview
10
10
years of professional experience
Work History
Assistant events operations manager - Pre-Opening
One and Only One Zaabeel
Dubai
12.2023 - 07.2024
- Designed and implemented training to further develop staff based on business goals.
- Created a collaborative work environment for positive team dynamics.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
Food and beverage sales manager
First Hospitality Group
Dubai
04.2023 - 12.2023
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Customized promotional strategies to meet needs of different clients, products and services.
- Developed packages pricing structures based on historical and current trends, competitor activities and supply chain data.
Outlet Manager
First Hospitality Group
Dubai
12.2022 - 03.2023
- Followed industry trends and set pricing strategies to maximise business returns.
- Formulated marketing and advertising strategies for continuous business growth.
- Handled customer complaints professionally, resolving issues promptly.
- Developed strong relationships with customers through excellent communication skills.
- Reduced employee turnover with morale-boosting activities and fair workload distribution.
Assistant Banquet & Events Manager
Palazzo Versace Hotel
Dubai
03.2020 - 11.2022
- Trained staff on best practices to achieve optimal productivity
- Led and managed administrative staff to maintain right planning and smooth events daily operations
- Established clear budgets and cost controls strategies to meet objectives
Banquet Senior Supervisor
Fourseasons Hotel and Resort
Dubai
04.2017 - 02.2020
- Managed administrative logistics of events planning, event booking, and event promotions
- Trained and supervised event staff to complete tasks on time
- Developed creative themes for events and created related activities to engage attendees
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Food and Beverage Admin Assistant
Fourseasons Hotel and Resort
Dubai
04.2016 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
Hostess
Fourseasons Hotel and Resort
Dubai
01.2016 - 04.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
Hostess
Waldrof Astoria the Palm
Dubai
01.2015 - 01.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
Education
Bachelor of Arts - English Arts
Helwan University
High School Diploma - undefined
St Fatima International School
Skills
- Guest Experiences
- Financial Transactions
- Menu Development
- Cost Efficiency
- Guest Relations
- Performance Strategies
- Professional Relationships
- Effective Customer Communication
- Staff Leadership
- Attentive to Detail
- Operational Efficiency
Languages
Arabic
English
Custom
- Social Media management
- Exploring the latest social media algorithms
- Staying up-to-date with new trends
- Diving into the world of AI
Timeline
Assistant events operations manager - Pre-Opening
One and Only One Zaabeel
12.2023 - 07.2024
Food and beverage sales manager
First Hospitality Group
04.2023 - 12.2023
Outlet Manager
First Hospitality Group
12.2022 - 03.2023
Assistant Banquet & Events Manager
Palazzo Versace Hotel
03.2020 - 11.2022
Banquet Senior Supervisor
Fourseasons Hotel and Resort
04.2017 - 02.2020
Food and Beverage Admin Assistant
Fourseasons Hotel and Resort
04.2016 - 04.2017
Hostess
Fourseasons Hotel and Resort
01.2016 - 04.2016
Hostess
Waldrof Astoria the Palm
01.2015 - 01.2016
High School Diploma - undefined
St Fatima International School
Bachelor of Arts - English Arts
Helwan University
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