Lydia Pinto

Administrative executive

AW Rostamani Group

Dubai

09.2012 - Current

Respected customer privacy through tactful, diplomatic and confidential support.
Organised board meetings with attention to detail and timeliness.
Oversaw and trained clerical support staff to accomplish challenging objectives.
Scheduled meetings, conferences and appointments.
Liaised with vendors for procurement of office supplies.
Managed daily schedules for senior executives, ensuring no double bookings.
Managed queries in person, by phone and via email with exceptional customer care.
Tracked expenses in ERP system and met budget targets.
Booked flights and hotels for domestic and international meetings.
Documented conferences, meetings and appointments with verbatim reports.
Encouraged adherence to company policies amongst staff members.
Streamlined office procedures to enhance efficiency.
Photocopied and printed presentations and reports for meetings.
Acted as Personal Assistant to senior staff, enabling smooth business transactions through reliable administrative support.
Screened incoming phone calls and relayed detailed messages.
Built positive relationships with customers and clients to maintain outstanding service provisions.
Kept files organised and up-to-date for accurate record-keeping purposes.
Coordinated in-house and external conferences, achieving individualised requirements for smooth, professional events.
Checked stationery supplies and ordered low-stock items quickly to meet demand.
Drafted contracts and purchase orders for team.
Organised filing system for important and confidential office documents.
Offered excellent customer service to colleagues and external representatives, maintaining company reputation.