Lymbel Faith Orap
Abu Dhabi,United Arab Emirates
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
Al Capones
Singapore, Singapore
04.2014 - 07.2017
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Office Assistant
Benguet State University
La Trinidad, Benguet, Phillippines
02.2012 - 11.2013
- Oversaw daily office operations and equipment maintenance.
- Greeted guests and clients with warmth and professionalism.
- Received and screened high-volume internal and external communications, calls and email.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained office files for reliable reference, including electronic and hard copies.
- Responded promptly to telephone enquiries from clients, vendors and customers.
Service Crew/Cashier
Gaint Arches Mc Donald's
Baguio City, Philippines
08.2011 - 09.2012
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimised checkout processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Retail Sales Associate
Tiong San Department Store
Baguio City, Philippines
01.2009 - 08.2011
- Worked closely with stock team to guarantee product availability and meet client requests.
- Maintained display and organization of department based on visual merchandising guidelines.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Provided management constant feedback on client activity and market trends for informed decision-making.
Education
Bachelor of Science - Forestry
Benguet State University
Philippines 06.2009 - 06.2013
Skills
- Food hygiene regulations
- Food presentation
- Food safety understanding
- Extensive hospitality background
- DUPLICATE - Point of Sale system operation
- Outstanding customer service
- Strong communication
Languages
English
Fluent
Timeline
Waitress
Al Capones
04.2014 - 07.2017
Office Assistant
Benguet State University
02.2012 - 11.2013
Service Crew/Cashier
Gaint Arches Mc Donald's
08.2011 - 09.2012
Bachelor of Science - Forestry
Benguet State University
06.2009 - 06.2013
Retail Sales Associate
Tiong San Department Store
01.2009 - 08.2011
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