LYN BAILON VALINO
VILLA 10B 50 STREET ALGARHOUD DUBAI
Summary
Dynamic customer service professional with a proven track record at Emirates Flight Catering, excelling in cash handling and problem-solving. Recognized for enhancing customer satisfaction and loyalty through effective communication and adaptability. Committed to maintaining high standards in fast-paced environments while fostering teamwork and cooperation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
COUNTER STAFF
EMIRATES FLIGHT CATERING
06.2017 - Current
- Greeting staff, answering question about our services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Operating pos terminal to accept cash ,card and digital payments balancing cash drawer at the end of shift.
- Learned and adapted quickly to new technology and software applications.
- Familiarity with B2K Technology and Jd Edwards Technology
Customer Service Representative
BIG S SUPERMARKET
01.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Cashier
BIG S SUPERMARKET
01.2014 - 01.2015
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - HOTEL AND RESTAURANT SERVICES
ST JOHN BOSCO
JUNCTION CAINTA RIZAL PHILIPPINES04-2011
Skills
- Customer service
- Cash handling expertise
- Excellent work ethic
- Time management
- Multitasking Abilities
- Dependable and cooperative
- Detail-oriented
- Adaptability
- Problem-solving
- Computer skills
- Calm under pressure
Certification
- HOUSEKEEPING NATIONAL CERTIFICATE ll
2013-2018
- FOOD AND BEVERAGE NATIONAL CERTIFICATE ll
2013-2018
ON THE JOB TRAINING
- At LANCASTER HOTEL MANILA
in Housekeeping Department
MANDALUYONG PHILIPPINES
2013
- At The First Villa Cristina Hotel & Resort
in Housekeeping Department
ANTIPOLO ROZAL PHILIPPINES
2013
Timeline
COUNTER STAFF
EMIRATES FLIGHT CATERING
06.2017 - Current
Customer Service Representative
BIG S SUPERMARKET
01.2015 - 01.2016
Cashier
BIG S SUPERMARKET
01.2014 - 01.2015
Diploma - HOTEL AND RESTAURANT SERVICES
ST JOHN BOSCO