Lynda Okeleke
Lagos,Nigeria
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Transaction Officer
First Bank Plc, Nigeria
lagos, Nigeria
07.2019 - Current
- Monitored daily corporate transactions for trade errors and performed corrective action.
- Entered company's daily bond transactions into investment software system.
- Collaborated with specialist traders in providing stock quotes to clients, reviewing trading transactions and profit and loss statement (P&L) oversight.
- Maintained in-depth knowledge of services offered to clients for portfolio maintenance.
- Reported trade breakdowns to floor brokers to take appropriate action.
- Prepared month-end reports for both futures and foreign exchange.
Customer Service Representative
First Bank Plc, Nigeria
Enugu, Nigeria
01.2017 - 06.2019
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Processed high-value payments with meticulous accuracy.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Maintained compliant documentation on [Software] for reliable company records.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
Education
Bachelor of Science - Biochemistry
Anambra State University, Uli
nigerian 01.2011 - 01.2015
Senior School Certificate Examination(S.S.C.E) - Science
Akunne Oniah Memorial Secondary School Onitsha
Anambra/Nigeria 03.2004 - 02.2010
Skills
- Trading administration systems
- Marketplace marketing techniques
- Customer acquisition campaigns
- Product data management
- E-commerce trading
- Cash reporting
- Customer engagement
- Mathematics
- Relationship building
- Math skills
- Excellent Communication
- Attention to Detail
Languages
English
Fluent
Certification
National Youths Service Corps Certificate
Timeline
Transaction Officer
First Bank Plc, Nigeria
07.2019 - Current
Customer Service Representative
First Bank Plc, Nigeria
01.2017 - 06.2019
Bachelor of Science - Biochemistry
Anambra State University, Uli
01.2011 - 01.2015
Senior School Certificate Examination(S.S.C.E) - Science
Akunne Oniah Memorial Secondary School Onitsha
03.2004 - 02.2010
National Youths Service Corps Certificate
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