Experienced professional with expertise in housekeeping operations, team performance monitoring, and productivity management. Proficient in utilizing MS Office applications, Opera PMS, WINHMS, and Micros to streamline daily activities and ensure operational efficiency. Skilled in cost control, task management, and coordinating training programmes for housekeepers, including developing training materials and onboarding new associates. Adept at handling guest complaints, facilitating meetings, managing linen inventory, and overseeing store ordering processes. Committed to maintaining high standards of service quality while driving team success and operational excellence.