M. Manikandan
Summary
Dynamic Hotel Cleanliness Supervisor with a proven track record at The Westin Mina Seyahi Beach Resort, excelling in housekeeping operations and team building. Expert in cost control and guest-centric service, I enhance productivity while fostering a motivated team environment. Committed to maintaining high standards and resolving guest issues effectively.
Overview
10
10
years of professional experience
Work History
Hotel Cleanliness Supervisor
The Westin Mina Seyahi Beach Resort
Dubai
09.2023 - Current
- Conduct daily room and equipment inspections.
- Ensure adherence to hotel cleanliness standards.
- Maintain inventory for linen, uniforms, and cleaning supplies.
- Manage duty rosters and associate allocations.
- Handle guest complaints and resolve service issues.
- Guide team with maintenance, spring cleaning, and deep cleaning operations.
- Ensure proper key controls and reporting protocols.
Housekeeping Executive
Courtyard by Marriott
Madurai
08.2022 - 09.2023
- Conducted inspections to maintain high cleanliness and quality standards.
- Managed inventory of cleaning supplies and equipment efficiently.
- Developed schedules for housekeeping staff to ensure adequate coverage.
- Implemented eco-friendly cleaning practices throughout the hotel.
- Analyzed operational costs related to Housekeeping Department's budgeting process.
Desk Coordinator & Sr. Guest Service Associate
The Ritz-Carlton
Bangalore
07.2021 - 07.2022
- Maintained inventory of supplies and equipment for operational efficiency.
- Prepared reports on guest feedback to improve service quality initiatives.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
Senior Guest Service Associate
Fairfield by Marriott
Coimbatore
10.2019 - 05.2021
- Addressed guest inquiries and resolved issues promptly and effectively.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Trained new associates on customer service standards and operational procedures.
Guest Service Associate / Desk Coordinator
Gokulam Park
Coimbatore
07.2018 - 09.2019
Industrial Training
The Elanza Hotel
Bangalore
11.2015 - 03.2016
Education
Hotel Management & Catering Technology -
Annai Fathima College
Madurai01.2017
HSC -
C.P Kamalanathan Hr. Sec School
Coimbatore01.2014
SSLC -
C.P Kamalanathan Hr. Sec School
Coimbatore01.2012
Skills
- Housekeeping operations
- Task delegation
- Team building
- Opera
- Birch Street
- Guest Voice
- Micros
- MS Office
- Hotel snagging
- Daily operations planning
- Cost control
- Productivity enhancement
- Performance monitoring
- Training
- Team development
- Interactive training modules
- Team briefings
- WINHMS
- MICROS 9700
- Rooms status tracking
- Task management
- Discrepancy reporting
- Guest-centric service
- Effective communication
- Feedback handling
- Time management
- Punctuality
- Team motivation
- Quick learner
- Flexible
- Adaptive
Certifications And Achievements
- Certified Departmental Trainer (CDT), 07/01/23
- Star Executive of the Month, 03/01/23
- Task Force – Sheraton Grand Resort & Spa, Chennai
- Fire Fighting Training (CFFT)
- Power of Clean – Housekeeping Training Program
- Commitment to Clean – COVID-19 Initiative, 2020
Phone
+971 54 762 8355, +91 97894 29015
Languages
- English
- Hindi
- Tamil
Hobbies and Interests
Cooking
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Roles And Responsibilities
- Conduct daily room and equipment inspections.
- Ensure adherence to hotel cleanliness standards.
- Maintain inventory for linen, uniforms, and cleaning supplies.
- Manage duty rosters and associate allocations.
- Handle guest complaints and resolve service issues.
- Guide team with maintenance, spring cleaning, and deep cleaning operations.
- Ensure proper key controls and reporting protocols.
Personal Information
- Father's Name: S. Madasamy
- Date of Birth: 02/16/97
Timeline
Hotel Cleanliness Supervisor
The Westin Mina Seyahi Beach Resort
09.2023 - Current
Housekeeping Executive
Courtyard by Marriott
08.2022 - 09.2023
Desk Coordinator & Sr. Guest Service Associate
The Ritz-Carlton
07.2021 - 07.2022
Senior Guest Service Associate
Fairfield by Marriott
10.2019 - 05.2021
Guest Service Associate / Desk Coordinator
Gokulam Park
07.2018 - 09.2019
Industrial Training
The Elanza Hotel
11.2015 - 03.2016
Hotel Management & Catering Technology -
Annai Fathima College
HSC -
C.P Kamalanathan Hr. Sec School
SSLC -
C.P Kamalanathan Hr. Sec School
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