Maali Mahmoud
Technical Support
Dubai,United Arab Emirates
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Keeps impeccable documentation of repair actions and expertly uses software.
Solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands. Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Data entry specialist
Federal Competitiveness And Statistics Centre
Dubai , Sharjah , Ajman , Umm Al Quwain , UAE
02.2018 - 11.2022
- Skilled in developing and maintaining accurate databases, spreadsheets, and records with high level of attention to detail.
- Experienced in developing efficient data entry processes, reducing errors and improving accuracy.
- Familiar with data privacy principles, ensuring secure storage and transfer of confidential information.
- Assisted in team objectives by completing tasks on deadline.
- Enhanced data accuracy by meticulous entry and proofreading.
- Managed high-volume email correspondence efficiently, promoting swift response times.
- Reduced backlog significantly with dedicated overtime hours during peak periods.
Associate researcher
Federal Competitiveness And Statistics Centre
Dubai, Sharjah, Ajman, Umm Al Quwain, UAE
02.2018 - 11.2022
- Conduct in-depth interviews with groups focused on collecting qualitative data on current social issues.
- Successfully manage advanced research projects with team of 8 or more researchers in national initiatives or projects funded by grant.
- Conducting interviews and collecting qualitative and quantitative data to inform research initiatives.
- Providing technical support and guidance to junior research partners in laboratory environment.
dedicated sales representative
Yunes Al Attas Jewellery llc
Dubai, UAE
03.2021 - 02.2022
- Built lasting relationships with clients through customer service interactions.
- Developed new business by networking with valuable customers.
- Collected and processed payments.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Used consultative sales approach to understand and meet customer needs.
- Accounted for all inventory and ordered new stock.
- Participated in team-building activities, promoting harmonious work environment.
Data auditor
Federal Competitiveness And Statistics Centre
Sharjah , Fujairah , Ras Al Khaimah , Ajman, Dubai, UAE
02.2018 - 01.2019
- Approval of the audited data.
Technical support executive
Federal Competitiveness And Statistics Centre
Sharjah, UAE
04.2018 - 08.2018
- Assisting employees with software, hardware, and network-related problems.
- Research, analyze and document employee problems and their solutions.
- Providing technical support via phone and through remote service.
Education
BSC.IN IFO TECH - Information Technology
Khartoum Technical Administration
SUDAN 08.2011 - 08.2015
High School Diploma - Literary
Al-Qaray Private School
SUDAN 06.2008 - 03.2009
Skills
- Solving problems
- Quality testing
- Research and training
- System administration
- Data audit
- Planning and organizing
- Time management
- Sales expertise
- Account management
- Staff training
- Dispute management
- Customer needs analysis
- Teamwork and collaboration
- Client acquisition strategies
Languages
Arabic
Fluent
English
Advanced
Certification
- certificate in building website using WordPress on 15-11-2022.
- Certificate in technological principles and professional communications on 15-11-2022.
- Certificate in The Field Guide for Barefoot Psychology on 15-11-2022
Affiliations
- Reading and Writing
Timeline
dedicated sales representative
Yunes Al Attas Jewellery llc
03.2021 - 02.2022
Technical support executive
Federal Competitiveness And Statistics Centre
04.2018 - 08.2018
Data entry specialist
Federal Competitiveness And Statistics Centre
02.2018 - 11.2022
Associate researcher
Federal Competitiveness And Statistics Centre
02.2018 - 11.2022
Data auditor
Federal Competitiveness And Statistics Centre
02.2018 - 01.2019
BSC.IN IFO TECH - Information Technology
Khartoum Technical Administration
08.2011 - 08.2015
High School Diploma - Literary
Al-Qaray Private School
06.2008 - 03.2009
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