MA. ANDREA ALCANTARA
Dubai,UAE
Summary
Organized Team Leader with more than 5 years of experience.
Approachable, conscientious individual with history of delivering exceptional leadership. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TEAM LEADER
VFP BUSINESS SUPPORT SERVICES INC
01.2018 - Current
- Handling and distributing everyday workload for our daily task directly from the client (Republic Business Credit)
- Reviewed documents of sales and accounts for discrepancies and resolved variances
- Processed and submitted on the system for review and audit by the client.
- Prepare daily and weekly reports directly to our client.
EMAIL SUPPORT REPRESENTATIVE
TASKUS CHATEAU RIDICULOUS
01.2017 - 12.2017
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Provided assistance for Uber drivers (UK Based) customers to discuss and resolve their dispute, issues and related queries.
CALL CENTER REPRESENTATIVE
CONVERGYS/CONCENTRIX
08.2013 - 12.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards for iTunes and Cigna Health Care.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Answered 50+ customer queries daily via inbound calls and emails by maintaining call center efficiencies, ensuring clear, effective communication with all their concerns.
DATA ENTRY SPECIALIST
LINK ASSIST CORPORATION
01.2011 - 08.2013
- Compiled data and reviewed information for accuracy prior to input
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Practiced confidentiality with information to comply with privacy guidelines.
- Verified accuracy of information and sorted information of documents for computer entry.
DATA ENTRY SPECIALIST
GLOBAL STRATEGIC PROCESS SOLUTIONS
01.2010 - 11.2010
- Organized, sorted and checked input data against original documents
- Compiled data and reviewed information for accuracy prior to input.
WEST AVENUE THEATERS CORPORATION, 209
06.2009 - 12.2009
- Greeted customers with smile and provided friendly, knowledgeable service
- Directed ticket holders to seats and facility locations
Education
Bachelor of Business Administration - FINANCIAL MANAGEMENT
NEW ERA UNIVERSITY
2017
Associate of Science - COMPUTER SCIENCE
ST JUDEL INSTITUTE OF TECHNOLOGY
2009
Skills
- Expert attention to details
- Active collaboration
- Proactive & coaching style leadership
- Problem-solving & strong analytical thinking
Certification
National Certificate (NC II) Certificate No. 0813023707
SAP ( System Applications and Products in Data Processing )
Languages
English
Fluent
Timeline
TEAM LEADER
VFP BUSINESS SUPPORT SERVICES INC
01.2018 - Current
EMAIL SUPPORT REPRESENTATIVE
TASKUS CHATEAU RIDICULOUS
01.2017 - 12.2017
CALL CENTER REPRESENTATIVE
CONVERGYS/CONCENTRIX
08.2013 - 12.2016
DATA ENTRY SPECIALIST
LINK ASSIST CORPORATION
01.2011 - 08.2013
DATA ENTRY SPECIALIST
GLOBAL STRATEGIC PROCESS SOLUTIONS
01.2010 - 11.2010
WEST AVENUE THEATERS CORPORATION, 209
06.2009 - 12.2009
Bachelor of Business Administration - FINANCIAL MANAGEMENT
NEW ERA UNIVERSITY
Associate of Science - COMPUTER SCIENCE
ST JUDEL INSTITUTE OF TECHNOLOGY
National Certificate (NC II) Certificate No. 0813023707
SAP ( System Applications and Products in Data Processing )
Similar Profiles
Joanna Marie M. WuthrichJoanna Marie M. Wuthrich
Accountant - Work From Home, Full Time at Connectt Total Business SolutionsAccountant - Work From Home, Full Time at Connectt Total Business Solutions
Ayshwaryaa RajkumarAyshwaryaa Rajkumar
Senior Accounts Executive at Compton Business Support Services Pvt. LtdSenior Accounts Executive at Compton Business Support Services Pvt. Ltd
Amey ShetyeAmey Shetye
Accountant at Quatrro Business Support ServicesAccountant at Quatrro Business Support Services