Ma. Bernadeth Llego

Work History

Emirates National Oil Company

12.2019 - Current

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
Pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Resolved customer problems and complaints.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Emirates National Oil Company (ZOOM STORE)

01.2016 - 12.2019

Greets customers as they come in the store and thanks them when they leave
Replenishes merchandise in the display rack and maintains desirable stocking level of the products
Assists the customers in finding the products and goods they are looking for
Accepts / ensures accuracy of payments received and the change given to customers and issues receipts to corresponding purchases
Make sure that cash drawer has enough loose change for fast and efficient delivery of services
Accommodates queries and concerns from the customers, elevates matters to the immediate superior if necessary
Endorses store promotional activities, performs suggestive selling to boost the store’s sales performance
Cleans the store and dining area as often as necessary, ensuring the safety of the merchandise, of the customers and of colleagues in so doing
Complies with the sanitation standards in all the activities being performed
Receives delivery in the stores, ensures proper handling of inventory and taking note of the shelf life of each product to avoid displaying expired and near expiry items
Performs other task that might be assigned from time to time.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers with returns, refunds and resolving transaction issues.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Olympic Village (Robinsons Ermita - Farmers Plaza)

12.2013 - 04.2015

Yellow Cab Food Corp.

11.2010 - 03.2013

Providing the outstanding customer service for both dine in and take out customers
Actively work to increase customer traffic through leafleting and initiative text brigade
Achieving daily sales objectives
Maintaining store aesthetic by cleaning and following the standard hygienic protocol of the store
Staying up-to-date with our brand and product knowledge, company information, sales and company-wide events
Issue receipts, refunds, change or tickets and keep reports of transactions
Reports for daily, weekly and monthly basis using MS word, PowerPoint and Excel.