Mable Nampeera
Abu Dhabi,United Arab Emirates
Summary
Proficient Butler with a strong emphasis on hospitality and client satisfaction. Experienced in managing diverse tasks, from event coordination to household management, ensuring a seamless and enjoyable experience for guests.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Sales assistant
Red Blossom
Abu Dhabi, United Arab Emirates
01.2022 - Current
- Greeted and welcomed customers.
- Answered questions about store products and services with thorough and accurate information.
- Managed cash and credit transactions.
- Resolved customer disputes in accordance with store policies.
- Reported issues with products and customers to store manager.
- Collaborated with sales teams to create effective marketing strategies.
- Created sales and clearance signs for display.
- Wrote up purchasing orders for frequently sold-out items.
Butler
Marriott Hotels
Abu Dhabi, United Arab Emirates
01.2018 - 05.2021
- Attended to all guest requests with precision, ensuring fulfillment to the highest standards.
- Fostered positive relationships with staff and guests, promoting a collaborative and enjoyable work environment.
- Managed the check-in and check-out process efficiently, enhancing the guest experience with professionalism.
- Provided comprehensive guided tours of the hotel and suites, ensuring guests felt welcomed and informed.
- Handled in-suite dining orders and service, ensuring timely and accurate delivery of food and beverages.
- Oversaw all aspects of service in suites, including restocking amenities and managing linen services.
- Executed housekeeping duties including laundry, dry cleaning, and shoe polishing to maintain guest satisfaction.
- Facilitated smooth running of daily routines by scheduling and overseeing domestic staff.
Education
Diploma - Social Science
Muteesa I Royal University
Uganda 09.2015 - 12.2017
Skills
- Time management
- Attention to details
- Customer relations
- Personalized service delivery
- Discretion and Confidentiality
- Problem solving
- Team player
- Computer skills
- Initiative taking
Languages
English
Advanced
Arabic
Intermediate
Affiliations
- Travelling
- Reading
- Making new friends
Timeline
Sales assistant
Red Blossom
01.2022 - Current
Butler
Marriott Hotels
01.2018 - 05.2021
Diploma - Social Science
Muteesa I Royal University
09.2015 - 12.2017
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