Ma Cecilia You
Dubai,DU
Summary
Experienced Office Administrator with over 5 years of experience in Trading and Consultancy. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Office Administrator Cum Assistant Manager
Masaru Consultancy & Trading
Dubai, United Arab Emirates
03.2017 - Current
- Schedule and coordinated meetings, appointments and travel arrangements for the MD and CFO
- Maintained utmost discretion when dealing with sensitive topics
- Managed travel expense reports
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Adhered to social distancing protocols and wore mask or face shield.
- Monitored company inventory to keep stock levels and databases updated.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Coordinator
Desert River General Trading LLC
Dubai, United Arab Emirates
04.2013 - 07.2015
- Carrying out market research to identify potential new clients particularly in the hospitality, event, retail and interior design sector in the United Arab Emirates
- Increasing repeat business with existing customer accounts and providing effective after sales support
- Responsible for developing customer relationship
- Managing customers database to enhance sales
- Delivering continuous value by ensuring the customer is satisfied and content
- Arranging meetings for the sales manager
- Assisting sales manager at site visits and meetings
- Preparing quotations according to BOQ
- Managing order confirmations, payment follow-up and scheduling deliveries
- Supporting clients on after sales service request
- Receiving and assisting showroom visitors
- Liaising with team members to match the sales targets
- Attending exhibitions and promotional events to develop new contacts for the company
- Possessing an excellent knowledge about company’s product range, situation in the market and demand for products
- Preparing weekly sales reports to monitor sales progress of all enquiries and projects
Sales /Logistics Coordinator
Samsung Chemical Europe GmbH
Dubai, United Arab Emirates
02.2008 - 02.2013
- Establishing and expanding Distributor network in MEA Region
- Enhancing constantly the relationship between Samsung and their distributors to achieve the Company business objectives in MEA region
- Research and evaluating of potential new distributors in MEA
- Preselecting potential customer and proposing to General Manager
- Providing support and assistance to existing distributor network end customers
- Constant communication with distributors and clients to identify their requirements and meet their needs
- Responsible for pricing, issuing and following up on quotations/proposals
- Manage the order confirmation, bank guarantees, Letter Credits, Incoterms, Export and other control issues
- Identifying constantly new projects to ensure sustainable flow of business
- Target oriented as per given figure by the management
- Responsible for pricing, issuing and following up on quotations/proposals
- Consolidating action plan & forecasting every 1st week of the month
- Review LC if it’s according to our requirement and we can able to provide the shipping documents required as per the Letter of credit
- Responsible for providing secretarial and administrative support to the General manager
- Assist and support top management in implementing cross functional and performance improvement programs
- Holding regular trainings for Sales staff and giving ideas and support on how to handle the market and day to day tasks to achieve targets.
Office Administrator / Accountant / Purchaser
Elite Paper Converting Ind. LLC
Sharjah, United Arab Emirates
06.2006 - 05.2007
- Overall in-charge of document control, secretarial, administrative and accounting duties
- Coordinate with Management in carrying out strategic initiatives as per board directions
- In charge of all stock reorder purchase activities for a given range of products
- This includes calculation of quantities required, timing of deliveries, minimum stock levels, negotiation with suppliers or vendors to provide quality goods at reasonable prices and follow-up of open orders
- Review and monitoring the technical specifications of raw materials, components and equipments for the company
- Review and reconcile vendor statement on a regular basis to ensure invoices received and payments made have been properly processed
- Prepares Quotations, Invoices, Delivery Order for customers Assist in the preparation of financial reports such as accounts payables, accounts receivables, statements of accounts of the customer and other accounting works as required
- Reporting directly to the Senior Buyer, assist with vendor selection and bid evaluations
- Arrange expedited shipment to prevent unscheduled manufacturing downtime
- Process all inquiries, quotation, purchase order, sales invoice and sales order thru focus software system for all materials required by the clients
- Coordinates with storekeepers and material controllers for ordering and delivery of the materials
- Updates “Pending Delivery Report” to ensure delivery without delays
- Does the enquiries and follow-up of RFQ’s with the suppliers for Projects under tendering
- Communicates with the suppliers for all the Technical requirements needed in Material Submittal
- In-charge in Making over all client’s monthly report.
Education
Bachelor of Science - Business Administration, Financial Management
Holy Angel University
06.1992 - 03.1996
SAP System & SCM (Supply Chain Management) Training Cheil Industries Inc. (affiliate of Samsung Group) - undefined
Peach Tree Accounting Program Training - undefined
Interman Institute
Manual Accounting Training Course - undefined
Interman Institute
Skills
Extensive experience in Administration, Sales and Logistic worksProactive, service and results oriented personalityEase and efficient work under pressure by handling multi-tasking worksGood interpersonal ability with excellent supervisory, leadership capabilities and good Team spiritComputer Literate – Proficient in all products of MS Office Applications
Supporting Documentation
Office production evaluation
Program revision documentation
Front office operations
Document interpretation
Office supply distribution
Programming documentation
Document processing
Banking document preparation
Proficient in MS Office
Application documentation
Compliance documentation
Office supplies inventory management
Corporate documentation
Documentation proficiency
Completing regulatory documents
Additional Information
- Driving License: , UAE Driving license, light vehicle Mobile-No:
- 3
Timeline
Office Administrator Cum Assistant Manager
Masaru Consultancy & Trading
03.2017 - Current
Sales Coordinator
Desert River General Trading LLC
04.2013 - 07.2015
Sales /Logistics Coordinator
Samsung Chemical Europe GmbH
02.2008 - 02.2013
Office Administrator / Accountant / Purchaser
Elite Paper Converting Ind. LLC
06.2006 - 05.2007
Bachelor of Science - Business Administration, Financial Management
Holy Angel University
06.1992 - 03.1996
SAP System & SCM (Supply Chain Management) Training Cheil Industries Inc. (affiliate of Samsung Group) - undefined
Peach Tree Accounting Program Training - undefined
Interman Institute
Manual Accounting Training Course - undefined
Interman Institute