Ma Cristina Mihko Tizon
Abu Dhabi,UAE
Summary
Reliable food and beverage professional with high energy and commitment to productivity. Works well in fast-paced team and environment. Frequently commended for personable disposition and professional communication.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Lead Waitress and Barista at Lobby Lounge
Fourseasons Hotel at Al Maryah Island – Abu Dhabi
Abu Dhabi, UAE
2022.12 - Current
- Optimized workflow in busy periods through successful coordination with the kitchen staff.
- Delivered outstanding service to in-house or walk-in guests.
- Maintained clean and organized dining area for customer comfort.
- Accommodated special event needs, provided customized services for parties.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Resolved conflicts effectively, promoting harmony within the workforce.
Customer Service Representative
CONCENTRIX – EASTWOOD
Eastwood, Philippines
2020.08 - 2021.10
- Participated in team meetings sharing best practices for improving service delivery.
- Collaborated with sales team to maximize product visibility and sales.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Bachelor of Science - Tourism Management
University of Perpetual Help System
Cavite, Philippines 2021.02 - 2023.09
Senior High School Graduate - Tourism Promotion Services
My Messiah School of Cavite
Cavite, Philippines 2016.06 - 2020.03
Skills
- Customer issue resolution
- Strong communication skills
- Adaptability to change
- Microsoft software proficiency
- Beverage preparation expertise
- Digital ordering systems
- Resilience under pressure
- Reservation software proficiency
- Allergen guide familiarity
Language
English
Filipino
References
Rahul Negi, Restaurant Manager
Email: rahul.negi@fourseasons.com
Contact No. +971 56 165 8750
Irish Romano, Talent Acquisition Assistant Manager
Email: irish.romano@fourseasons.com
Certification
Al Midhyaf Code of Conduct
#TA-2-17337-1772172802244
Issued: 2/27/2026
Abu Dhabi Information
#TA-4-17337-1774951348348
Issued: 3/31/2026
Essential Food Safety Certificate
#T20310-1628
Certificate Reference No: E202310-1405
Issued: 10/18/2023
Certified Departmental Trainer
Four seasons Hotel Abu Dhabi
Issued: 2/17/2026
Timeline
Lead Waitress and Barista at Lobby Lounge
Fourseasons Hotel at Al Maryah Island – Abu Dhabi
2022.12 - Current
Bachelor of Science - Tourism Management
University of Perpetual Help System
2021.02 - 2023.09
Customer Service Representative
CONCENTRIX – EASTWOOD
2020.08 - 2021.10
Senior High School Graduate - Tourism Promotion Services
My Messiah School of Cavite
2016.06 - 2020.03