Madalina Costache
Summary
Customer-oriented Branch Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
Branch Manager
Al hoson Insurance Brokers
03.2022 - Current
- Trained employees on proper procedures and strategies to improve productivity
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Boosted sales by 20% and customer loyalty through incentive programs.
- Resolved various issues impacting sales management and business operations
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
Wethaq Insurance Agent
09.2019 - 03.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Take charge of negotiations for contracts and pricing with office vendors, service providers, and office lease agreements.
- Provide supervision to personnel in various departments, ensuring clear communication of their roles and responsibilities
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Conceptualize and develop marketing campaigns and materials that are both effective and user-friendly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Support the General Manager in maintaining the efficient operation of the Executive Office
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversee the preparation of budget reports and financial documentation
- Uphold a high level of confidentiality, diplomacy, and meticulous attention to detail in all matters related to the company.
Food and Beverage manager
Etihad Airways
06.2011 - 09.2019
- Provide outstanding customer service to our guest and effectively resolve issues in professional manner
- Leading the team to success by motivating the crew and leading by example
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Followed company regulations and rules to promote safe environment for travelers and employees
- Checked whether personnel completed required duties and responsibilities during respective shifts
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Legal assistant
Vladoiu and Partners Legal office
01.2010 - 03.2011
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Filed court documents and legal pleadings with court clerk on behalf of attorney
- Assisted attorneys with reviewing and organizing reports
- Assisted in developing processes to expedite legal procedures
- Gained valuable insight into regulations and policies associated with Commercial law
- Organized legal filing system to maximize efficiency
- Performed legal and general research, drafting memoranda and correspondence
- Conducted research for upcoming cases for firm's attorneys
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Police officer
Ministry of internal Affairs
08.2006 - 08.2007
- Actively patrolled assigned areas to prevent and detect crimes
- Debriefed arrested individuals to collect important information for ongoing investigations
- Evaluated complaint and emergency-request information to determine response requirements
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance
- Engaged with local individuals and community leaders to discuss crime reduction strategies
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Apprehended offenders and conducted interviews and interrogations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Education
Bachelor of Law - Commercial Law
Titu Maiorescu University
Bucharest, Romania06.2010
High School Diploma -
Mihai Eminescu Highschool
06.2006
Skills
- Human resources knowledge
- Staff Management
- Customer service management
- Relationship management
- Branch Operations Management
- Excellent work ethic
- Coaching and Mentoring
- Risk Mitigation
- Training and Development
- Process Improvement
- Sales professional
Hobbies
- Personal Development:
Attending workshops and seminars on leadership, communication, and professional skills.
Engaging in online courses to enhance knowledge in various fields such as marketing, management, and technology.
Practicing mindfulness and meditation for mental well-being and focus.
- Reading:
Exploring a diverse range of genres including fiction, non-fiction, self-help, and professional development books.
Participating in book clubs and discussion groups to share insights and perspectives.
- Spending Time Outdoors:
Hiking and exploring nature trails to enjoy the beauty of the natural environment.
Engaging in outdoor sports and activities such as cycling, running, and kayaking.
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Romanian
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Branch Manager
Al hoson Insurance Brokers
03.2022 - Current
Branch Manager
Wethaq Insurance Agent
09.2019 - 03.2022
Food and Beverage manager
Etihad Airways
06.2011 - 09.2019
Legal assistant
Vladoiu and Partners Legal office
01.2010 - 03.2011
Police officer
Ministry of internal Affairs
08.2006 - 08.2007
Bachelor of Law - Commercial Law
Titu Maiorescu University
High School Diploma -
Mihai Eminescu Highschool
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